Lead Management Specialist

Graceland Portable Buildings; Kentucky; On-site; USD 48,000 - 60,000; Full time

Job summary

Graceland Portable Buildings is seeking a Lead Management Specialist to build and maintain relationships with customers and dealers, managing the lead capture from start to finish and supporting both internal and external sales teams for a seamless customer experience.

You will handle inbound/outbound calls, emails, chats, and in-person discussions, update the Zoho CRM, and follow up promptly to drive consistent sales growth. Knowledge of products and online closing skills are essential.

Qualifications

• Strong communication and interpersonal skills for customer/dealer interactions.
• CRM experience with Zoho and general office software.
• Highly organized with strong attention to detail.
• Ability to work independently and collaboratively in a team.
• Previous sales support or CRM experience preferred.
• Customer-focused mindset with proactive relationship-building.
• Ability to manage multiple tasks and prioritize follow-ups.
• Confidence in product knowledge and closing online sales.

Responsibilities

• Build and maintain relationships with leads, customers, dealers, and RSMs via consistent communication.
• Handle inbound and outbound calls, chats, emails, and in-person discussions.
• Update and track interactions in the Zoho CRM for prospects and customers.
• Conduct timely follow-ups with leads and dealers for a smooth buying process.
• Demonstrate knowledge of products and assist in selling to leads/customers.
• Sell buildings to dealers and customers through the online sales order system.
• Respond to day-to-day sales inquiries via phone and email.
• Contribute to creating and maintaining sales and marketing materials.
• Provide comprehensive support to the sales team and undertake other duties as assigned.

Skills

Strong communication & interpersonal

CRM experience (Zoho)

Highly organized

Independent & team worker

Sales support background

Customer-focused mindset

Multi-tasking & prioritization

Closing online sales

Tools

Zoho CRM

Job description

Description

We are seeking an upbeat and driven individual to join our sales team as a Lead Management Specialist. This role is essential in building and maintaining strong relationships with customers and dealers by implementing effective processes that ensure cohesive communication, timely follow-ups, and consistent sales growth. The specialist will manage the lead capture process from start to finish, nurturing potential customers and supporting both internal and external sales teams to achieve seamless and efficient customer experiences.

Key Responsibilities

• Build and maintain relationships with leads, customers, dealers, and Regional Sales Managers (RSMs) through consistent communication.


• Handle inbound and outbound calls, chats, emails, and in-person discussions with potential customers.


• Update and track all interactions and contact information in the CRM system (ZOHO) for potential and existing customers.


• Conduct timely follow-ups with leads and dealers to ensure a smooth and seamless buying process.


• Demonstrate knowledge of the company’s products and assist in selling them to leads and customers.


• Sell buildings to dealers and potential customers using the online sales order system.


• Respond to day-to-day sales inquiries and provide customer and dealer support via phone and email.


• Contribute to the creation and maintenance of sales and marketing materials.


• Provide comprehensive support to the sales team and undertake other duties as assigned by management.

Requirements

• Strong communication and interpersonal skills to facilitate effective customer and dealer interactions.


• Proficiency with CRM software, especially ZOHO, and general office applications.


• Highly organized with strong attention to detail.


• Ability to work independently and collaboratively within a team.


• Previous experience in sales support or customer relationship management is preferred.


• Customer-focused mindset with a proactive approach to relationship-building.


• Ability to manage multiple tasks effectively and prioritize follow-ups.


• Confidence in product knowledge and closing sales online.