Lead Nurturing & Sales Support Specialist

Graceland Portable Buildings; Kentucky; On-site; USD 48,000 - 60,000; Full time

Job summary

Graceland Portable Buildings is seeking a Lead Management Specialist to build and maintain relationships with customers and dealers, managing the lead capture from start to finish and supporting both internal and external sales teams for a seamless customer experience.

You will handle inbound/outbound calls, emails, chats, and in-person discussions, update the Zoho CRM, and follow up promptly to drive consistent sales growth. Knowledge of products and online closing skills are essential.

Qualifications

• Strong communication and interpersonal skills for customer/dealer interactions.
• CRM experience with Zoho and general office software.
• Highly organized with strong attention to detail.
• Ability to work independently and collaboratively in a team.
• Previous sales support or CRM experience preferred.
• Customer-focused mindset with proactive relationship-building.
• Ability to manage multiple tasks and prioritize follow-ups.
• Confidence in product knowledge and closing online sales.

Responsibilities

• Build and maintain relationships with leads, customers, dealers, and RSMs via consistent communication.
• Handle inbound and outbound calls, chats, emails, and in-person discussions.
• Update and track interactions in the Zoho CRM for prospects and customers.
• Conduct timely follow-ups with leads and dealers for a smooth buying process.
• Demonstrate knowledge of products and assist in selling to leads/customers.
• Sell buildings to dealers and customers through the online sales order system.
• Respond to day-to-day sales inquiries via phone and email.
• Contribute to creating and maintaining sales and marketing materials.
• Provide comprehensive support to the sales team and undertake other duties as assigned.

Skills

Strong communication & interpersonal

CRM experience (Zoho)

Highly organized

Independent & team worker

Sales support background

Customer-focused mindset

Multi-tasking & prioritization

Closing online sales

Tools

Zoho CRM

Job description

Graceland Portable Buildings is seeking a Lead Management Specialist to build and maintain relationships with customers and dealers, managing the lead capture from start to finish and supporting both internal and external sales teams for a seamless customer experience.

You will handle inbound/outbound calls, emails, chats, and in-person discussions, update the Zoho CRM, and follow up promptly to drive consistent sales growth. Knowledge of products and online closing skills are essential.