Lead Management and Marketing Coordinator

USA Insulation; Lexington (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Training & development

Career progression opportunities

Competitive salary

Job summary

USA Insulation in Kentucky is seeking a Lead Management & Marketing Coordinator to turn inquiries into booked appointments. No cold calls. You’ll own the lead pipeline, manage CRM, and support marketing campaigns to keep the pipeline full.

You’ll work weekdays in a professional environment with training provided, paid time off, bonus opportunities, and opportunities for career progression. The role emphasizes organization, communication, and the ability to juggle multiple leads.

Qualifications

• Strong lead management and appointment-setting skills.
• Able to manage inbound leads from multiple sources.
• Excellent phone and communication skills.
• Detail-oriented and highly organized.
• Proficient with Microsoft Office and browser-based tools.

Responsibilities

• Own inbound leads from all sources and schedule high-quality appointments.
• Manage CRM workflows and lead pipelines, including follow-ups.
• Coordinate marketing campaigns and rehash pushes with the marketing consultant.
• Keep data clean and current across systems.
• Liaise between ownership, sales, and marketing.

Skills

Lead management

Appointment setting

Marketing coordination

CRM systems

Microsoft Office

Customer communication

Tools

CRM system

Speed-to-Lead Manager

MS Office

Job description

Lead Management & Marketing Coordinator

Turn Every Lead Into a Booked Appointment. No Cold Calling. No Two Days Alike.

• $18–$24 per hour, depending on qualifications for this position
• Weekdays, Professional environment, Training provided, Paid time off, Bonus opportunities, Career progression opportunities

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Free uniforms

Lead Management & Marketing Coordinator

Turn Every Lead Into a Booked Appointment. No Cold Calling. No Two Days Alike.

Do you love the phone, thrive on a full plate, and get a rush from turning a “maybe” into a committed appointment? We're a fast-growing, veteran and family-owned home-services company looking for someone sharp, quick on their feet, and impossible to rattle, to run our lead pipeline — and help keep our marketing engine firing on all cylinders.

Compensation & Benefits

• $18–$24 per hour, depending on qualifications for this position
• Weekdays, Professional environment, Training provided, Paid time off, Bonus opportunities, Career progression opportunities

About Us

We're a fast-growing, family and veteran-owned home-services company specializing in premium insulation solutions that make Kentucky homes more comfortable, more efficient, and more affordable to heat and cool. With two thriving territories and a reputation built on integrity, craftsmanship, and customer care, we help homeowners solve real problems every day. Our team is tight-knit, driven, and committed to delivering a first-class experience from the very first phone call to the final walkthrough. If you're looking to join a company where your work truly matters, you'll feel right at home with us.

The Role

This is a front-line lead management, appointment-setting, and marketing coordination role — not a typical office job. You'll own our inbound leads and turn them into booked appointments, and you'll also be the go-to person helping our marketing consultant track, coordinate, and execute the campaigns and rehash pushes that keep our pipeline full. Some days you're heads-down in the CRM; other days you're getting pulled in three directions at once. Both are the job.

This is NOT a typical office manager job. This is a lead management, follow-up, appointment-setting, and marketing coordination role.

What You’ll Do

Lead Management & Appointment Setting

• Own inbound leads from every source — web inquiries, call-ins, lead-gen partners — no cold calling, ever.
• Be the first voice of the business: professional, friendly, confident, and quick on the draw.
• Run our systems: our CRM and our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing).
• Set high-quality appointments for our sales team by building rapport and educating prospects on the value of our services.
• Rehash old leads and past estimates to bring stalled deals back to life.
• Keep data clean, organized, and current across every system.
• Monitor lead flow across both territories so nothing slips through the cracks.

Marketing Coordination & Rehash Support

• Be the point person for our marketing consultant, tracking, coordinating, and helping execute the campaigns, rehash pushes, and follow-up initiatives she has in motion.
• Keep marketing tasks and deadlines organized so nothing gets dropped between her plans and our team's execution.
• Help monitor lead and campaign performance, flagging what needs attention and following up on action items.
• Liaise between ownership, sales, and marketing so everyone's rowing in the same direction.
• Handle basic office coordination as needed — but your #1 job is lead conversion and keeping the marketing wheels turning.

Who You Are

• A juggler by nature. You can be mid-task, get pulled away by a call from the owner or our marketing consultant, pivot and execute on the spot, then pick up right where you left off — without dropping a beat.
• Detail-oriented and extremely organized — you thrive when handling a lot of moving parts at once.
• A self-starter who doesn't need to be babysat. You see what needs to be done and do it.
• Great on the phone — confident, clear, polite, and able to guide the conversation.
• Quick to understand customer needs, ask the right qualifying questions, and confidently move the right prospects into scheduled appointments.
• A fast learner who picks up new software, scripts, and processes quickly.
• Comfortable with Microsoft Office and navigating a PC and browser-based tools.
• Cool under pressure — able to juggle multiple leads, tasks, and interruptions without losing track or getting overwhelmed.
• Please note: health insurance benefits are not currently offered for this position.

Why This Job Matters

You are the heartbeat of our sales pipeline. If a lead isn't handled quickly, professionally, and with energy — it's gone. We need someone who takes ownership of that process, keeps our marketing efforts on track behind the scenes, and genuinely enjoys turning inquiries into booked appointments.

If you're ambitious, unflappable, and excited to be a key player in our growth, we want to meet you.

Compensation: $18.00 - $24.00 per hour

At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.

Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.

If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.