Lead Maintenance Technician

KETTLER; Rockville (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Lead Maintenance Technician to join their team in Rockville, MD. This role offers the chance to engage in a variety of maintenance tasks, from general repairs to preventive maintenance, ensuring the quality of apartment homes. The ideal candidate will possess strong skills in HVAC, plumbing, and electrical repairs, alongside a commitment to providing excellent customer service. Join a dynamic environment where your contributions will be valued and where you can grow your career through hands-on experience and ongoing learning opportunities.

Qualifications

• 3+ years of apartment maintenance experience required.
• Must have Universal EPA/CFC Certification.
• Strong understanding of HVAC, electrical, and plumbing repair.

Responsibilities

• Participate in maintenance projects and perform general repairs.
• Respond to resident requests for HVAC, electrical, plumbing, and appliance repairs.
• Complete the 'make-ready' process for vacant apartments.

Skills

Apartment Maintenance

HVAC Repair

Electrical Repair

Plumbing Repair

Customer Service

Education

Universal EPA/CFC Certification

Job description

Overview:

KETTLER currently has an opening for a Lead Maintenance Technician at The Fields of Rockville, located in Rockville, MD. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you.

The Lead Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, maintaining curb appeal and quality of apartment homes, and responding to service requests of residents.

Responsibilities:

• Participating in all maintenance projects.
• Performing general repairs of property grounds, apartments, and building exteriors.
• Supporting the Maintenance Manager with budgets and other administrative tasks.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing, and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Preventive maintenance and repair on all systems at the property.
• Completing the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Demonstrating customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• 3+ years of apartment maintenance experience.
• Universal EPA/CFC Certification.
• Mastery of appliance, electrical, and plumbing repair.
• Strong understanding of HVAC repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Excellent English communication skills, both verbal and written.
• Must be responsible for taking calls for after-hours emergency maintenance, including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.