Lead Luxury Hotel Housekeeping Supervisor

IHG; Los Angeles (CA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Hotel discounts worldwide

The room to be yourself

Job summary

InterContinental Los Angeles Downtown is seeking a Supervisor to oversee room and public area attendants, ensuring quality standards and optimal service for hotel guests.

You will schedule, train, inspect, and coordinate with other departments to maintain exemplary cleanliness and guest satisfaction. The role may involve performing housekeeping tasks and assisting with broader team needs.

Qualifications

• High School Diploma or equivalent; 1–2 years housekeeping experience.
• Supervisory training or supervisory experience is desirable.
• Must speak fluent English.

Responsibilities

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action per hotel rules and policies.
• Ensure staff are trained and have tools and equipment needed.
• Inspect assigned areas for cleanliness and repairs to meet guest satisfaction.
• Respond to guest complaints and ensure corrective action.
• Control expenses and minimize waste across housekeeping areas.
• Complete paperwork and closing duties (requisitions, maintenance requests, logs).
• Promote teamwork and quality service across departments.
• May perform housekeeping duties including making beds, vacuuming, and cleaning rooms.
• May assist with other duties as assigned.

Skills

Fluent English

Communication skills

Teamwork

Education

High School Diploma or equivalent

Supervisory training/experience

Job description

InterContinental Los Angeles Downtown is seeking a Supervisor to oversee room and public area attendants, ensuring quality standards and optimal service for hotel guests.

You will schedule, train, inspect, and coordinate with other departments to maintain exemplary cleanliness and guest satisfaction. The role may involve performing housekeeping tasks and assisting with broader team needs.