Lead Luxury Client Activations

Bloomingdale's; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Bloomingdale's in New York City seeks a Manager for VIC Activations to lead the planning, coordination, and execution of the Flagship's luxury client activation calendar. You will partner with Store Leadership, Luxury Client Engagement, Integrated Marketing, Merchants, and Vendors to deliver elevated experiences for Bloomingdale's top clients.

The role emphasizes organization, stakeholder management, and on-site execution with a focus on personal, tailored client outreach and post-event analysis

Qualifications

• 5+ years of luxury retail, client development, omnichannel experience with a passion for customers and developing luxury experiences
• Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders
• Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal skills, and ability to project confidence
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members
• Maintains confidentiality and security of sensitive company information
• Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)

Responsibilities

• Owns the Flagship VIC Activation Calendar
• Owns the annual and seasonal calendar of VIC activations for the Flagship, partnering with Store and Corporate teams to align business priorities, client opportunities, and brand partnerships
• Works with stakeholders across Luxury Client Engagement, Store Leadership, Integrated Marketing, Merchants, and Vendor Partners to plan and execute activations that meet or exceed client expectations
• Oversees the client nomination process for events and experiences, partnering with Top Client Development team, sellers, and store leadership to identify, review, and align client participation opportunities with business priorities and experience objectives
• Maintains visibility to upcoming activations and ensures all participating teams are prepared for successful execution
• Leads Activation Readiness & Execution
• Serves as the store coordinator throughout the activation lifecycle, including planning, preparation, execution, hosting support, and post-event follow-up
• Partners with sellers and client-facing teams to develop thoughtful, bespoke outreach and invitations that make each activation feel personal, intentional, and tailored to the client opportunity
• Ensures all activations adhere to established playbooks, operating standards, and partner agreements
• Provides on-site support for activations, engaging sellers, hosting clients, and ensuring an elevated and seamless experience
• Identifies operational risks and proactively partners across teams to remove barriers to successful execution
• Drives Insights & Continuous Improvement
• Leads post-activation recaps and ensures timely completion of event reporting, business results, client insights, seller feedback, and future recommendations

Job description

Bloomingdale's in New York City seeks a Manager for VIC Activations to lead the planning, coordination, and execution of the Flagship's luxury client activation calendar. You will partner with Store Leadership, Luxury Client Engagement, Integrated Marketing, Merchants, and Vendors to deliver elevated experiences for Bloomingdale's top clients.

The role emphasizes organization, stakeholder management, and on-site execution with a focus on personal, tailored client outreach and post-event analysis