Director of Top Client Loyalty & Luxe Programs

Bloomingdale's; Miami (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

Bloomingdale's is seeking a Director of Top Client Programs to strategize, lead, and educate on cultivating top clients and maximizing programs dedicated to top tiers. The role focuses on building a culture of top-client consideration, ensuring premier service and delighted clients, with cross-functional collaboration across leadership and events teams.

You will drive Loyallist integration, collaborate with corporate Loyalty, and mentor store leadership to elevate client relationships,

Qualifications

• Bachelor's Degree is required.
• 3-5 years direct experience.
• Excellent communication skills - ability to identify and communicate site-specific ideas and programs.
• Ability to work with all levels of management.
• Strong interpersonal skills; good follow-up skills.
• Working knowledge of the physical security aspects of the job including alarms, EAS, CCTV, and lock and key.
• Ability to make solid business decisions, make recommendations and implement necessary changes.
• Highly organized and ability to adapt quickly to changing priorities.
• Must be a team player.

Responsibilities

• Strategize Loyallist, Luxe and Unlocked.
• Evaluate the store's portfolio of top clients, measuring growth and liabilities.
• Review top client engagement regularly with leadership team, understanding efforts and identifying next steps.
• In partnership with leadership team, select clients to participate in Luxe tier.
• Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc.
• Partner with business owners and special events team to proactively plan events for top clients.
• Drive clienteling and selling capabilities to boost Loyallist and brand loyalty.
• Guide and develop clienteling initiatives across the store to maximize customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Team leadership

Strategic thinking

Education

Bachelor's Degree from a 4-year college or university

Tools

Clienteling technology

Job description

Bloomingdale's is seeking a Director of Top Client Programs to strategize, lead, and educate on cultivating top clients and maximizing programs dedicated to top tiers. The role focuses on building a culture of top-client consideration, ensuring premier service and delighted clients, with cross-functional collaboration across leadership and events teams.

You will drive Loyallist integration, collaborate with corporate Loyalty, and mentor store leadership to elevate client relationships,