Lead Luxury Cashier — Premier Customer Experience & Flexible Schedule

Coach; Orlando (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is a global fashion house renowned for its luxury craftsmanship and modern, active lifestyle appeal. The Cashier role supports delivering exceptional customer experiences at the cashwrap with brand-aligned service standards.

Based in a fast-paced retail setting, this position emphasizes ambassadorial conduct, accurate cash handling, and ongoing team development while embodying Coach's heritage and commitment to inclusivity.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred
• Familiarity with POS systems, mobile technology
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

POS systems

Fast-paced work

English proficiency

Job description

Coach is a global fashion house renowned for its luxury craftsmanship and modern, active lifestyle appeal. The Cashier role supports delivering exceptional customer experiences at the cashwrap with brand-aligned service standards.

Based in a fast-paced retail setting, this position emphasizes ambassadorial conduct, accurate cash handling, and ongoing team development while embodying Coach's heritage and commitment to inclusivity.