Lead Luxury Cashier — Customer Experience & POS Expert

Tapestry (Coach/Kate Spade); Queenstown (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach, a global fashion house, seeks a Lead Cashier to deliver exceptional service at the cashwrap and uphold Coach Service standards. You will act as a brand ambassador and support team development in a luxury retail environment.

The role requires 1+ years in cashier/retail, familiarity with POS systems, and strong English proficiency. Flexible schedule including nights and weekends is expected to meet business needs in a fast-paced store.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly.
• Act as ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Luxury retail experience

Mentoring

Strong English language proficiency

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach, a global fashion house, seeks a Lead Cashier to deliver exceptional service at the cashwrap and uphold Coach Service standards. You will act as a brand ambassador and support team development in a luxury retail environment.

The role requires 1+ years in cashier/retail, familiarity with POS systems, and strong English proficiency. Flexible schedule including nights and weekends is expected to meet business needs in a fast-paced store.