Director & Site Manager, Connected Solutions - Los Angeles

Creative Technology UK; Van Nuys (IN); On-site; USD 140,000 - 160,000; Full time

Job summary

NEP Group Inc. in Los Angeles is seeking a Director & Site Manager for the Connected Solutions facility. You will lead day-to-day operations, drive excellence across engineering, operations, and client delivery, and serve as the senior on-site leader for high-profile productions.

The role requires 8+ years in live media operations, strong leadership, and a customer-service mindset. You will oversee budgets and staffing while supporting major events across NEP’s connected network.

Qualifications

• 8+ years of experience in live production, broadcast operations, streaming operations, technical operations, media facilities, venue operations, or related operational leadership roles.
• Proven success leading teams in high-pressure, client-facing environments.
• Experience managing facilities, control rooms, TOCs/NOCs, production operations, or similar live media environments preferred.
• Strong customer-service mindset and experience supporting major clients and high-profile productions.
• Familiarity with centralized production, REMI workflows, IP-based production, cloud-based workflows, or live event operations is a plus.
• Experience managing budgets, staffing plans, vendors, and operational priorities.
• Excellent communication, organizational, and leadership skills.

Responsibilities

• Lead day-to-day operations for NEP's Los Angeles Connected Solutions facility.
• Drive operational excellence across engineering, technical operations, production support, TOC operations, and facility management.
• Serve as the senior on-site leader and primary operational escalation point for clients.
• Build and develop high-performing teams while fostering a culture of accountability, collaboration, and service excellence.
• Partner with engineering, production, sales, account management, and leadership teams to optimize workflows, utilization, and customer delivery.
• Manage facility budgets, staffing resources, operational expenses, and future growth planning.
• Support major live events, customer-critical workflows, and multi-site productions across NEP's Connected Solutions network.

Skills

Leadership

Client-facing

Budget management

Communication

Team development

Operational excellence

REMI workflows

Tools

REMI workflows

IP-based production

Job description

Career Opportunities with NEP Group Inc.

A great place to work.

Current job opportunities are posted here as they become available.

Director & Site Manager, Connected Solutions - Los Angeles

NEP is transforming how the world experiences live sports and entertainment through our Global Media Solutions Ecosystem. As the growth engine behind this transformation, our Connected Solutions group delivers centralized production, cloud-based workflows, and connectivity solutions for some of the world's largest broadcasters, streamers and leagues.

We're looking for a Director & Site Manager to lead our Los Angeles Connected Solutions facility—a critical hub within NEP's connected production ecosystem.

This is a highly visible leadership role for someone who thrives at the intersection of operations, technology, client service, and team development. You'll be responsible for ensuring the facility operates at the highest standards while creating an environment where employees, clients, and partners can succeed. Salary is $140,000 - $160,000 per year.

What You'll Do:

• Lead day-to-day operations for NEP's Los Angeles Connected Solutions facility
• Drive operational excellence across engineering, technical operations, production support, TOC operations, and facility management
• Serve as the senior on-site leader and primary operational escalation point for clients
• Build and develop high-performing teams while fostering a culture of accountability, collaboration, and service excellence
• Partner with engineering, production, sales, account management, and leadership teams to optimize workflows, utilization, and customer delivery
• Manage facility budgets, staffing resources, operational expenses, and future growth planning
• Support major live events, customer-critical workflows, and multi-site productions across NEP's Connected Solutions network

What You'll Need:

• 8+ years of experience in live production, broadcast operations, streaming operations, technical operations, media facilities, venue operations, or related operational leadership roles
• Proven success leading teams in high-pressure, client-facing environments
• Experience managing facilities, control rooms, TOCs/NOCs, production operations, or similar live media environments preferred
• Strong customer-service mindset and experience supporting major clients and high-profile productions
• Familiarity with centralized production, REMI workflows, IP-based production, cloud-based workflows, or live event operations is a plus
• Experience managing budgets, staffing plans, vendors, and operational priorities
• Excellent communication, organizational, and leadership skills

If you're passionate about live production, operational excellence, and building teams that deliver world-class experiences, we'd love to hear from you.

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.