Lead Licensed Optician: Custom Eyewear & Superior Service

Luxottica; Durham (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Luxottica's LensCrafters in Durham seeks a Licensed Optician to deliver premier eyewear and service. You will welcome customers, accurately fit and place prescriptions, and use advanced tools to ensure precise eyewear that exceeds expectations.

Applicants should hold a state license, have optical dispensing experience, and strong math and communication skills. This on-site role offers opportunities to grow with a leading eyewear company in a dynamic retail environment.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Optical dispensing

Customer service

Sales

Communication

Team building

Technology literacy

Math skills

Fashion awareness

iPAD/tablet use

POS familiarity

Education

High School graduate or equivalent

State Licensure

Tools

iPad/Tablet

POS system

Job description

Luxottica's LensCrafters in Durham seeks a Licensed Optician to deliver premier eyewear and service. You will welcome customers, accurately fit and place prescriptions, and use advanced tools to ensure precise eyewear that exceeds expectations.

Applicants should hold a state license, have optical dispensing experience, and strong math and communication skills. This on-site role offers opportunities to grow with a leading eyewear company in a dynamic retail environment.