Lead Library Assistant

Milton Keynes City Council; United States; A distancia; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great holiday benefits: 28 days yearly

Excellent pension

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card

Descripción de la vacante

Milton Keynes City Council is seeking an Lead Library Assistant to deliver excellent frontline support and help run the library’s daily operations. You will assist with story times, reading promotions and supervise junior colleagues and volunteers to maintain top-quality customer care.

The role is site-based with occasional lone-working responsibilities and requires a full UK driving licence and vehicle access.

Formación

• Frontline customer service experience with a focus on inclusivity and high service standards.
• Numeracy and literacy skills aligned to everyday library operations.
• Experience training or supervising junior staff or volunteers.
• Clear, friendly communication with a diverse public.
• Willingness to adapt to changing priorities and locations as needed.

Responsabilidades

• Promote and celebrate reading, helping people develop literacy skills and access information.
• Provide friendly frontline support at library service points and assist with story times and promotions.
• Manage day-to-day library operations and act as lone worker when required.
• Support training and supervision of junior staff and volunteers, ensuring high service standards.
• Complete administrative tasks and regular banking procedures securely.
• Maintain a safe environment for colleagues and customers.

Conocimientos

Frontline customer service

Literacy & numeracy

Train & supervise volunteers

Communication

Adaptability

Educación

GCSEs in English and maths (A-C)

Herramientas

Library systems

Microsoft Office

Databases

Descripción del empleo

As Lead Library Assistant, you'll provide excellent frontline support and help manage the library's day-to-day operation. You'll support activities such as story times and reading promotions, and you'll help junior colleagues and volunteers deliver a high standard of customer care. You may occasionally take responsibility for the building while working alone. Site-Based role This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 12th November 2026 At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.,

• Promote and celebrate reading, helping people develop literacy skills, enjoy books and access useful information.
• Provide friendly frontline support at library service points and help deliver promotional activities, including story times.
• Manage the library's day-to-day operation and occasionally take responsibility for the building as a lone worker.
• Support the training and supervision of junior colleagues and volunteers, maintaining high standards of service and customer care.
• Complete administrative tasks and regular banking procedures accurately and securely.
• Help maintain a healthy and safe environment for colleagues and customers.
  GCSEs in English and maths at grades A to C, or equivalent literacy and numeracy demonstrated through relevant experience.
• Confident using information and communications technology, including Microsoft Office, databases and specialist library applications.
• Able to supervise and train junior colleagues and volunteers in a supportive and respectful way.
• A clear and friendly communicator who enjoys helping people from a wide range of backgrounds.
• Flexible and willing to adapt when priorities change or the service needs support in another location.
• Committed to working in a dedicated, respectful and collaborative way while providing excellent customer care.

Full UK Driving Licence and access to a vehicle To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached. Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Roles are either 'site based' or 'home based'. Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs. Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week. The working arrangement for each role is set by the manager, based on service requirements.