Lead, Learning Design & Effectiveness

harrowhealth; United States; Remote; USD 126,000 - 154,000; Full time

Job summary

Harrow seeks an experienced Training & Certification Leader for its Surgical and Retina sales teams. You will own curriculum delivery, field coaching, and certification, operating in a buy‑and‑bill model with both teams.

You will partner with the Head of Commercial Training and Development to drive clinical content excellence. Ideal candidates have 5+ years selling surgical/procedural products, 1+ year in training/leadership, and strong facilitation skills.

Qualifications

• Bachelor’s degree; 5+ years selling buy‑and‑bill, surgical, or procedural products to specialists, ASCs, or hospitals.
• 1+ year in a training, field trainer, or field leadership role.
• Strong facilitation and coaching skills.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Responsibilities

• Deliver training and certification on ocular surgery and retina brands.
• Teach surgical and perioperative techniques, biosimilar adoption, and workflow.
• Ride with reps; coach district managers.
• Serve as named subject‑matter verifier for procedural clinical content.
• Direct rotational Field Trainers.

Skills

Sales coaching

AI platforms (ChatGPT/Claude)

Slack

Field coaching

Education

Bachelor’s degree

Tools

Slack

ChatGPT

Claude

Job description

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we’re going. It’s easy to read a job post and apply, but people often wonder about the culture and whether they would fit in.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company - where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high‑performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world - providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

• An expanding Retina Portfolio including IHEEZO ® , TRIESENCE ® , BYOOVIZ TM , and OPUVIZ TM
• A broad Dry Eye Disease product line , led by VEVYE ® and bolstered by well‑known adjacent ocular surface disease products such as FLAREX ® and FRESHKOTE ®
• A peri‑operative Surgical product line , led by TRIESENCE ® , and BYQLOVI TM
• A Rare and Specialty product line , which includes various high‑need and utility products such as ILEVRO ® , NATACYN ® , and VERKAZIA ®
• A robust internal development pipeline with multiple late‑stage candidates, including MELT-300, MELT-210, H‑N08, and CR-01
• Commercial Trainer, Surgical & Retina Franchises

Harrow | Reports to: Head, Commercial Training and Development

Position Summary

Owns curriculum delivery, field coaching, and certification for the Surgical and Retina sales teams. Both teams share a buy‑and‑bill economic model and a procedural selling motion. Counterpart to the Head, Sales‑Ocular Surgery and the Head, Sales‑Retina.

Core Responsibilities

• Deliver training and certification on ocular surgery and retina brands.
• Teach surgical and perioperative positioning, GPO‑context selling, retina and in‑office workflow, and biosimilar adoption.
• Ride with reps; coach district managers.
• Serve as named subject‑matter verifier for procedural clinical content.
• Direct rotational Field Trainers.

Qualifications & Requirements

• Bachelor’s degree; 5+ years selling buy‑and‑bill, surgical, or procedural products to specialists, ASCs, or hospitals.
• 1+ year in a training, field trainer, or field leadership role.
• Strong facilitation and coaching skills.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Preferred Qualifications

• Ophthalmic surgical or retina sales experience.
• Biosimilar experience.

Position Type

Remote (U.S.), field‑based nationally

Travel

Approximately 50%

Comp:

$140,000 Plus Bonus