Lead, Learning Design & Effectiveness

Harrow, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Harrow, Inc. is seeking a Commercial Trainer for the Surgical & Retina Franchises to own curriculum delivery, field coaching, and certification for the Surgical and Retina sales teams across the U.S.

The role reports to the Head of Commercial Training and Development and involves a field-based, remote work model with travel. You will train on ocular surgery, drive adoption of biosimilar products, and coach district managers while ensuring clinical accuracy and alignment with strategic

Qualifications

• Bachelor’s degree; 5+ years selling buy-and-bill, surgical, or procedural products to specialists, ASCs, or hospitals.
• 1+ year in a training, field trainer, or field leadership role.
• Strong facilitation and coaching skills.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Responsibilities

• Deliver training and certification on ocular surgery and retina brands.
• Teach surgical and perioperative positioning, GPO-context selling, retina and in-office workflow, and biosimilar adoption.
• Ride with reps; coach district managers.
• Serve as named subject-matter verifier for procedural clinical content.
• Direct rotational Field Trainers.

Skills

Surgical sales

Training leadership

Facilitation & coaching

AI tools (ChatGPT/Claude)

Education

Bachelor’s degree

Tools

ChatGPT

Claude

Slack

Job description

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world –providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• A broad Dry Eye Disease product line, led by VEVYE ® and bolstered by well-known adjacent ocular surface disease products such as FLAREX ® and FRESHKOTE ®
• A peri-operative Surgical product line, led by TRIESENCE ® , and BYQLOVI TM
• A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO ® , NATACYN ® , and VERKAZIA ®
• A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01

Commercial Trainer, Surgical & Retina Franchises

Harrow | Reports to: Head, Commercial Training and Development

Position Summary

Owns curriculum delivery, field coaching, and certification for the Surgical and Retina sales teams. Both teams share a buy-and-bill economic model and a procedural selling motion. Counterpart to the Head, Sales—Ocular Surgery and the Head, Sales—Retina.

Core Responsibilities

• Deliver training and certification on ocular surgery and retina brands.
• Teach surgical and perioperative positioning, GPO-context selling, retina and in-office workflow, and biosimilar adoption.
• Ride with reps; coach district managers.
• Serve as named subject-matter verifier for procedural clinical content.
• Direct rotational Field Trainers.

Qualifications & Requirements

• Bachelor’s degree; 5+ years selling buy-and-bill, surgical, or procedural products to specialists, ASCs, or hospitals.
• 1+ year in a training, field trainer, or field leadership role.
• Strong facilitation and coaching skills.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Preferred Qualifications

• Ophthalmic surgical or retina sales experience.

Position Type

• Remote (U.S.), field-based nationally

Travel

• Approximately 50%

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Harrow, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.