Lead Laser Tracker Calibration & Service Supervisor

Hexagon Manufacturing Intelligence; Irvine (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Hexagon Manufacturing Intelligence is seeking a Supervisor - Laser Tracker Calibration & Service to lead depot-based calibration, repair, and technical service operations for portable metrology systems. This on-site role is based in Irvine, California and may require travel to customer sites.

You will supervise technicians, ensure calibration accuracy, and maintain service documentation while upholding ISO quality standards.

Formación

• Bachelor's degree in Engineering, Electronics, Mechanical Technology, Metrology, or a related technical field preferred, or an equivalent combination of technical education and relevant experience.
• Minimum of 5 years of experience in metrology, calibration, precision equipment repair, or technical service.
• Strong technical knowledge of mechanical, electrical, optical, computer, and software systems.
• Experience troubleshooting, calibrating, or repairing precision measurement equipment, preferably laser trackers, articulated measuring arms, or related metrology systems.
• Demonstrated experience supervising, leading, training, or mentoring technicians in a technical service, calibration, or repair environment.
• Familiarity with ISO quality standards, calibration procedures, and technical documentation requirements.
• Strong analytical and problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
• Ability to manage multiple priorities and maintain high standards of accuracy and quality in a fast-paced service environment.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Strong organizational skills, attention to detail, and commitment to continuous improvement.
• Ability to work effectively both independently and collaboratively with cross-functional teams.

Responsabilidades

• Lead and oversee daily calibration, maintenance, troubleshooting, and repair activities for laser trackers, articulated measuring arms, and related portable metrology equipment.
• Provide advanced hands-on technical support for diagnosing and resolving complex mechanical, electrical, optical, and software-related equipment issues.
• Supervise, train, mentor, and support repair technicians to ensure technical proficiency, productivity, and adherence to established service procedures.
• Serve as a technical escalation point for complex equipment repairs, troubleshooting challenges, and customer service concerns.
• Ensure calibration and repair activities are completed accurately, efficiently, and within established service turnaround times.
• Oversee service documentation, calibration reports, repair records, and other required technical documentation.
• Support the maintenance and continuous improvement of quality management systems, including compliance with applicable ISO accreditation requirements.
• Identify and implement process improvements to enhance service quality, equipment reliability, safety, and operational efficiency.
• Collaborate with service management, technical support, training, and other internal teams to support business objectives and customer requirements.
• Provide technical assistance at customer locations or other Hexagon facilities when necessary.
• Maintain a safe, organized, and compliant laboratory environment in accordance with company safety, environmental, and housekeeping policies.
• Promote a customer-focused service environment by ensuring timely communication, effective problem resolution, and high-quality technical support.

Conocimientos

Metrology knowledge

Leadership

Troubleshooting

Communication skills

Educación

Bachelor's degree in Engineering or related technical field

Descripción del empleo

Hexagon Manufacturing Intelligence is seeking a Supervisor - Laser Tracker Calibration & Service to lead depot-based calibration, repair, and technical service operations for portable metrology systems. This on-site role is based in Irvine, California and may require travel to customer sites.

You will supervise technicians, ensure calibration accuracy, and maintain service documentation while upholding ISO quality standards.