Supervisor, Calibration & Service

Hexagon Manufacturing Intelligence; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking a Supervisor - Laser Tracker Calibration & Service to lead depot-based calibration, repair, and technical service operations for portable metrology systems. This on-site role is based in Irvine, California and may require travel to customer sites.

You will supervise technicians, ensure calibration accuracy, and maintain service documentation while upholding ISO quality standards.

Qualifications

• Bachelor's degree in Engineering, Electronics, Mechanical Technology, Metrology, or a related technical field preferred, or an equivalent combination of technical education and relevant experience.
• Minimum of 5 years of experience in metrology, calibration, precision equipment repair, or technical service.
• Strong technical knowledge of mechanical, electrical, optical, computer, and software systems.
• Experience troubleshooting, calibrating, or repairing precision measurement equipment, preferably laser trackers, articulated measuring arms, or related metrology systems.
• Demonstrated experience supervising, leading, training, or mentoring technicians in a technical service, calibration, or repair environment.
• Familiarity with ISO quality standards, calibration procedures, and technical documentation requirements.
• Strong analytical and problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
• Ability to manage multiple priorities and maintain high standards of accuracy and quality in a fast-paced service environment.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Strong organizational skills, attention to detail, and commitment to continuous improvement.
• Ability to work effectively both independently and collaboratively with cross-functional teams.

Responsibilities

• Lead and oversee daily calibration, maintenance, troubleshooting, and repair activities for laser trackers, articulated measuring arms, and related portable metrology equipment.
• Provide advanced hands-on technical support for diagnosing and resolving complex mechanical, electrical, optical, and software-related equipment issues.
• Supervise, train, mentor, and support repair technicians to ensure technical proficiency, productivity, and adherence to established service procedures.
• Serve as a technical escalation point for complex equipment repairs, troubleshooting challenges, and customer service concerns.
• Ensure calibration and repair activities are completed accurately, efficiently, and within established service turnaround times.
• Oversee service documentation, calibration reports, repair records, and other required technical documentation.
• Support the maintenance and continuous improvement of quality management systems, including compliance with applicable ISO accreditation requirements.
• Identify and implement process improvements to enhance service quality, equipment reliability, safety, and operational efficiency.
• Collaborate with service management, technical support, training, and other internal teams to support business objectives and customer requirements.
• Provide technical assistance at customer locations or other Hexagon facilities when necessary.
• Maintain a safe, organized, and compliant laboratory environment in accordance with company safety, environmental, and housekeeping policies.
• Promote a customer-focused service environment by ensuring timely communication, effective problem resolution, and high-quality technical support.

Skills

Metrology knowledge

Leadership

Troubleshooting

Communication skills

Education

Bachelor's degree in Engineering or related technical field

Job description

Summary

Hexagon Manufacturing Intelligence is seeking a Supervisor - Laser Tracker Calibration & Service to lead calibration, repair, and technical service operations for our Portable Metrology division in Irvine, California. This position is responsible for overseeing depot-based calibration and repair services for laser trackers, articulated measuring arms, and other precision measurement systems. The Supervisor will combine hands‑on technical expertise with team leadership to ensure equipment is serviced accurately, efficiently, and in accordance with established quality standards. The ideal candidate has a strong technical background in metrology, calibration, and precision equipment repair, along with experience supervising, training, or mentoring technical employees. This role requires the ability to troubleshoot complex mechanical, electrical, optical, and software‑related issues while driving continuous improvement and delivering exceptional customer service. This is an on‑site position based at Hexagon's Irvine, California facility, with occasional travel to customer locations or other Hexagon facilities as needed.

What You'll Do

• Lead and oversee daily calibration, maintenance, troubleshooting, and repair activities for laser trackers, articulated measuring arms, and related portable metrology equipment.
• Provide advanced hands‑on technical support for diagnosing and resolving complex mechanical, electrical, optical, and software‑related equipment issues.
• Supervise, train, mentor, and support repair technicians to ensure technical proficiency, productivity, and adherence to established service procedures.
• Serve as a technical escalation point for complex equipment repairs, troubleshooting challenges, and customer service concerns.
• Ensure calibration and repair activities are completed accurately, efficiently, and within established service turnaround times.
• Oversee service documentation, calibration reports, repair records, and other required technical documentation.
• Support the maintenance and continuous improvement of quality management systems, including compliance with applicable ISO accreditation requirements.
• Identify and implement process improvements to enhance service quality, equipment reliability, safety, and operational efficiency.
• Collaborate with service management, technical support, training, and other internal teams to support business objectives and customer requirements.
• Provide technical assistance at customer locations or other Hexagon facilities when necessary.
• Maintain a safe, organized, and compliant laboratory environment in accordance with company safety, environmental, and housekeeping policies.
• Promote a customer‑focused service environment by ensuring timely communication, effective problem resolution, and high‑quality technical support.

Qualifications

• Bachelor's degree in Engineering, Electronics, Mechanical Technology, Metrology, or a related technical field preferred, or an equivalent combination of technical education and relevant experience.
• Minimum of 5 years of experience in metrology, calibration, precision equipment repair, or technical service.
• Strong technical knowledge of mechanical, electrical, optical, computer, and software systems.
• Experience troubleshooting, calibrating, or repairing precision measurement equipment, preferably laser trackers, articulated measuring arms, or related metrology systems.
• Demonstrated experience supervising, leading, training, or mentoring technicians in a technical service, calibration, or repair environment.
• Familiarity with ISO quality standards, calibration procedures, and technical documentation requirements.
• Strong analytical and problem‑solving skills with the ability to independently diagnose and resolve complex technical issues.
• Ability to manage multiple priorities and maintain high standards of accuracy and quality in a fast‑paced service environment.
• Excellent verbal and written communication skills with a strong customer‑service orientation.
• Strong organizational skills, attention to detail, and commitment to continuous improvement.
• Ability to work effectively both independently and collaboratively with cross‑functional teams.

Work Environment

• This position is based on‑site at Hexagon Manufacturing Intelligence's calibration and repair facility in Irvine, California.
• Occasional travel to customer sites or other Hexagon facilities may be required.
• Regularly required to stand, walk, sit, reach with hands and arms, and communicate verbally and in writing.
• Frequent movement within a calibration laboratory environment, with occasional exposure to manufacturing or factory floor settings.
• Ability to safely lift, carry, and handle equipment weighing up to approximately 75 pounds.
• Vision requirements include close vision, depth perception, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, absent undue hardship.

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