Lead Kitchen Operations Leader — High-Volume Cloud Kitchens

Cloudkitchens; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

Voluntary insurance: accident, illness

Supplemental life insurance available

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts

Paid vacation time

8 paid holidays

Job summary

CloudKitchens is seeking a Lead Operations Specialist to manage the hourly team at our Times Square facility, ensuring smooth operation and timely order flow. You will coach staff, monitor performance, and step in during busy periods to keep service levels high.

The role emphasizes flexibility, rapid problem solving, and proactive communication with management to support restaurateurs, customers, and delivery partners. Onsite work five days a week in New York.

Qualifications

• Previous supervisory or team‑lead experience preferred.
• Experience managing employee schedules and staffing.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong leadership and problem‑solving skills.
• Ability to hold employees accountable while maintaining a positive work environment.

Responsibilities

• Supervise and lead employees during daily operations.
• Provide direction, coaching, and support to team members.
• Monitor employee performance, productivity, attendance, and punctuality.
• Address performance concerns, attendance issues, and policy violations appropriately.
• Hold employees accountable for following company policies and procedures.
• Recognize strong performance and help develop employees for additional responsibilities.
• Maintain a professional, respectful, and productive work environment.

Skills

Supervisory

Staff scheduling

Communication

Organization

Multitasking

Leadership

Job description

CloudKitchens is seeking a Lead Operations Specialist to manage the hourly team at our Times Square facility, ensuring smooth operation and timely order flow. You will coach staff, monitor performance, and step in during busy periods to keep service levels high.

The role emphasizes flexibility, rapid problem solving, and proactive communication with management to support restaurateurs, customers, and delivery partners. Onsite work five days a week in New York.