Operations Lead - Restaurant Partnerships & Onboarding

ATOMS Careers page; San Mateo (CA); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Health Savings Account (HSA)

Flexible Spending Accounts

Life & Disability Insurance

Pet Insurance

Job summary

CloudKitchens is seeking an Associate Operations Manager for our San Mateo facility to oversee daily operations, ensure facility maintenance, onboard prospective partners, and deliver exceptional partner support.

You will lead a dedicated team, manage scheduling, training, and performance, drive sales tours and relationship-building with restaurants, and coordinate onboarding, permits, platform setup, and launch strategies to maximize partner success.

Qualifications

• Operations Management: 2 years (Preferred)
• Employee Management/Assistant Management: 2 years (Preferred)
• Restaurant Management: 2 years (Preferred)
• Property Management: 2 years (Preferred)

Responsibilities

• Lead and train a facility team, handling scheduling, training, and performance management.
• Manage an efficient order fulfillment process and deliver excellent customer service.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
• Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
• Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Participate in planning sessions with management and peers, utilizing data to make decisions.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Skills

Operations Management

Employee Management

Restaurant Management

Property Management

Job description

CloudKitchens is seeking an Associate Operations Manager for our San Mateo facility to oversee daily operations, ensure facility maintenance, onboard prospective partners, and deliver exceptional partner support.

You will lead a dedicated team, manage scheduling, training, and performance, drive sales tours and relationship-building with restaurants, and coordinate onboarding, permits, platform setup, and launch strategies to maximize partner success.