Lead Kitchen Expo & Guest Experience

Hyatt Hotels Corporation; Carmel-by-the-Sea (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hyatt Hotels Corporation at Carmel Valley Ranch in California is seeking a Food & Beverage Lead Runner & Kitchen Expo to coordinate the flow of food from kitchen to guests, ensuring accuracy, quality, timing, and presentation. This role links culinary and front-of-house teams, oversees food runners, organizes ticket flow, verifies orders, and supports operations across dining outlets, events, and banquets.

Strong leadership and excellent communication are essential in a fast-paced, high-volume

Qualifications

• Minimum 1 year of restaurant, food runner, expo, or hospitality experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong understanding of food service operations and restaurant workflow.
• Ability to thrive in a fast-paced, high-volume environment.
• Excellent communication and organizational skills.
• Strong attention to detail and commitment to quality.
• Ability to work flexible schedules, including weekends, evenings, and holidays.

Responsibilities

• Manage the expediting station during service periods.
• Organize and prioritize kitchen tickets to ensure timely food delivery.
• Inspect all plates for presentation, portioning, temperature, and accuracy before leaving the kitchen.
• Communicate modifications, allergy requests, and special instructions between kitchen and service teams.
• Coordinate timing of courses and large-party dining experiences.
• Ensure all food leaves the kitchen according to Carmel Valley Ranch standards.
• Lead and direct food runners during service.
• Deliver food to guests professionally and confidently.
• Describe menu items, ingredients, and preparation methods when presenting dishes.
• Verify correct seat positions and table numbers before food delivery.
• Assist servers in maintaining guest satisfaction throughout service.
• Monitor dining room needs and support service teams as necessary.
• Train and mentor new food runners and support staff.
• Assist managers with daily pre-shift meetings and service communication.
• Promote teamwork and positive collaboration between front-of-house and culinary teams.
• Help maintain service standards and accountability throughout each shift.

Skills

Food service knowledge

Communication skills

Leadership experience

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Hyatt Hotels Corporation at Carmel Valley Ranch in California is seeking a Food & Beverage Lead Runner & Kitchen Expo to coordinate the flow of food from kitchen to guests, ensuring accuracy, quality, timing, and presentation. This role links culinary and front-of-house teams, oversees food runners, organizes ticket flow, verifies orders, and supports operations across dining outlets, events, and banquets.

Strong leadership and excellent communication are essential in a fast-paced, high-volume