Lead Kitchen Expo & Guest Experience Coordinator

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Lead Runner & Expo at Carmel Valley Ranch to coordinate the flow of food from kitchen to guests, ensuring accuracy, quality, and timely delivery. You will bridge communication between culinary and front-of-house teams to support exceptional hospitality.

You will lead food runners during service, supervise ticket flow, verify order accuracy, and participate in daily pre-shift meetings to maintain service standards and guest satisfaction.

Qualifications

• Minimum 1 year of restaurant, food runner, expo, or hospitality experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong understanding of food service operations.
• Ability to thrive in a fast-paced, high-volume environment.
• Excellent communication and organizational skills.
• Strong attention to detail and commitment to quality.

Responsibilities

• Manage the expediting station during service periods.
• Organize and prioritize kitchen tickets to ensure timely food delivery.
• Inspect all plates for presentation, portioning, temperature, and accuracy before leaving the kitchen.
• Communicate modifications, allergy requests, and special instructions between kitchen and service teams.
• Coordinate timing of courses and large-party dining experiences.
• Lead and direct food runners during service.
• Deliver food to guests professionally and confidently.
• Describe menu items, ingredients, and preparation methods.
• Verify correct seat positions and table numbers before food delivery.
• Assist servers in maintaining guest satisfaction throughout service.
• Monitor dining room needs and support service teams as necessary.
• Train and mentor new food runners and support staff.
• Assist managers with daily pre-shift meetings and service communication.
• Promote teamwork and positive collaboration between front-of-house and culinary teams.
• Help maintain service standards and accountability throughout each shift.

Skills

Leadership

Communication

Teamwork

Organization

Attention to Detail

Professionalism

Sense of Urgency

Job description

Hyatt Hotels Corporation is seeking a Lead Runner & Expo at Carmel Valley Ranch to coordinate the flow of food from kitchen to guests, ensuring accuracy, quality, and timely delivery. You will bridge communication between culinary and front-of-house teams to support exceptional hospitality.

You will lead food runners during service, supervise ticket flow, verify order accuracy, and participate in daily pre-shift meetings to maintain service standards and guest satisfaction.