Lead Job Coach - Direct Support Professional

Beacon Group; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with 4% match

Health insurance options

Dental, vision, life insurance

Employee Assistance Program

Paid time off & holidays

Job summary

Beacon Group in Phoenix, AZ seeks a Lead Job Coach to oversee a team of Job Coaches delivering supported employment services. You will guide daily operations, mentor staff, and ensure high-quality client outcomes within Beacon Group programs.

The role emphasizes leadership, coordination, and resource management, with opportunity to engage directly in coaching as needed and to partner with the Business and Wolves teams to meet program goals.

Qualifications

• Three years minimum experience working with adults with disabilities.
• At least one year of supervisory experience.
• Ability to obtain/maintain credentialing for Behavioral Health clients.
• Valid Arizona Driver's License and ability to pass Beacon driving test.
• Pass drug test and background check; CPR/First Aid/AED certification or ability to obtain.
• Proficiency with Microsoft Outlook, Word, and Excel.
• High school diploma or equivalent.

Responsibilities

• Lead and mentor the Job Coaches to ensure client-centered service delivery.
• Coordinate site priorities with management and staffing.
• Conduct annual performance evaluations for Job Coach staff.
• Recruit, interview, hire, and onboard new Job Coaches.
• Review and approve staff time cards, payroll data, and reports.
• Ensure staff comply with supervision, paperwork, safety, and performance standards.
• Approve time-off requests and maintain coverage.
• Perform other duties as assigned.

Skills

Disabilities experience

Supervisory experience

MS Office

Credentialing knowledge

Driver's license

Outlook/Word/Excel

Education

High school diploma

Tools

CMS

Job description

BACKGROUND:

Since 1952, Beacon Group has been creating opportunities for people with disabilities across Southern Arizona, Phoenix and beyond. As a registered 501(c)(3) non-profit, Beacon serves over 2000 people with disabilities each year. Beacon provides job training and placement, supported and center-based employment, and day treatment programs to assist nearly two-thirds of working-age people with disabilities who do not have a job. As a Beacon employee, you can be a part of delivering our mission and improving the lives of people with disabilities.

POSITION INTRODUCTION:

The Lead Job Coach provides direct oversight and guidance to a team of Job Coaches and supports daily operations to ensure consistent, high-quality service delivery. This position is responsible for overseeing a team of Job Coaches and clients performing work for one or more Beacon Group Supported Employment initiatives. The Lead collaborates closely with the Business team and the Wolves team to ensure successful program outcomes and operational efficiency. While the Lead may occasionally perform individual coaching tasks, the majority of the role focuses on leadership, coordination, and resource management.

DUTIES AND RESPONSIBILITIES:

• Build and maintain a culture of client-centered service delivery to support each client to reach their full vocational potential while meeting customer and contract requirements.
• Mentor the Job Coaches to adhere to Beacon Group's philosophy of using patience and sensitivity when working with clients, utilizing a positive approach in any situation.
• Work with Department Supervisor to coordinate site task priorities with site management, scheduling of work and/or assignment of new task. Ensure worksites are scheduled to be fully staffed by the appropriate number of staff and clients each day.
• Conduct initial and annual performance evaluations for all Job Coach employees.
• Submit requisition forms to Human Resources for any vacant Job Coach positions.
• Recruit, Interview, Hire, and On-board new Job Coaches.
• Review and/or approve staff and client documentation, such as timecards, payroll data, monthly / quarterly progress reports, incident reports, individuals with disabilities information in the electronic health record system (CMS), including reviews of timesheet entries and Behavioral Health case notes (comparison with MITC in/out times for accuracy).
• Ensure that the Job Coaches comply with all supervision, paperwork, documentation, coaching, safety, and work performance standards.
• Review and approve staff time-off requests while maintaining adequate coverage.
• Perform other duties as assigned.

QUALIFICATIONS:

• Minimum of three years of experience working with adults with disabilities.
• Minimum of one-year supervisory experience.
• Minimum of one-year of experience in the field of work.
• Ability to obtain and maintain credentialing to provide services to Behavioral Health clients referred by Arizona Complete Care Plans.
• Specialized skills and certificates such as, but not limited to: Arborist, Chemical Spraying, Landscaping Design, and warehousing such as inventory and process management.
• Increased technical skills related to field of work.
• High school diploma or its equivalent.
• Successfully pass the drug test and background check.
• Adult CPR/First Aid/AED certification, or able to obtain and maintain certification.
• Fingerprint clearance card, or able to obtain and maintain a fingerprint clearance card.
• Provide proof of good driving (39-Month uncertified MVR from AZ MVD Now https://azmvdnow.gov).
• Have a valid Arizona Driver's License and pass the Beacon driving test.
• Article IX and P.R.O.U.D. certificate or able to obtain and maintain certification.
• Ability to obtain and maintain a GSA clearance.
• Experience with Microsoft Outlook, Word, and Excel.

BENEFITS:

• Competitive wages/salaries.
• 401(k) plan with 4% company match.
• Competitive health insurance benefits with several options to choose from (effective 1st of the month after 30 days). Many employees have $0 monthly medical insurance premiums.
• Dental, vision, life and array of other insurance plans to choose from.
• Employee Assistance Program.
• Vacation, sick leave and extended sick leave plus holidays and floating holidays.

HOURS:

Monday to Friday, 8:00 AM to 5:00 PM

We are proud to be an Equal Opportunity Employer, and we encourage all qualified persons with disabilities and veterans to apply. If your disability requires accommodation, please discuss it with us as we are happy to work with you.