Lead ITAM Process Analyst

GDH Consulting; Plano (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an ITAM Process Analyst to strengthen governance of the digital technology asset lifecycle and implement robust data analytics across IT assets.

You will collaborate with CIO and IT leaders to develop ITAM approaches, produce risk remediation reports, and drive budgetary insights for asset projects while coordinating SAM, HAM, and ITAD activities.

Qualifications

• Senior management engagement with procurement, business stakeholders and IT staff.
• 10+ years of IT/enterprise asset management or information management experience.
• 8+ years of demonstrated leadership across orgs.
• Experience building business requirements and enabling solution selection via RFPs.
• Experience leading system or tool implementations and defining scope.
• ITIL Foundations certification is required; ITIL Expert is desired.
• ServiceNow experience noted (Istanbul reference).

Responsibilities

• Ensure resources and processes collect and analyze data on digital technology asset lifecycles.
• Assist CIO and IT leaders in developing ITAM strategies, policy, and practices.
• Develop remediation reports on asset-related risks and optimization progress.
• Provide data to analyze value, cost, and risk across asset lifecycles.
• Support budgets and business cases for asset projects and maintenance.
• Assign responsibilities for SAM, HAM, and ITAD sub-disciplines.
• Ensure ITAM tools/services are evaluated, selected, and integrated with data sources.

Skills

Senior management

ITAM experience

10+ years IT/asset mgmt

Leadership

Business requirements

System implementations

ITIL Foundations

ITIL Expert desired

ServiceNow

Education

Bachelor’s degree or equivalent

ITIL Foundations Certification

Tools

ServiceNow

Job description

Our client is an American global computer security software company and the world's largest dedicated security technology company.

Job Description

PRIMARY RESPONSIBILITY:

• Asset life cycle management (whether digital technology, information, financial or physical assets) best practice and governance
• Digital technology asset life cycle management processes and supporting tools and services
• Policy and process development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with procurement, legal, tax and accountancy advisors for additional information
• IT applications, operations, service and support organizations
• Data processing, analysis and quality management tools

RESPONSIBILITIES:

The ITAM Process Analyst will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to digital technology asset life cycles and related processes.
• Assist the CIO and IT leaders in developing effective ITAM strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Develop reporting on remediation of digital technology asset-related risks and progress of optimization activity.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines such as software asset management (SAM), hardware asset management (HAM) and IT asset disposition (ITAD).
• Ensure that ITAM-related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.

Qualifications

EXPERIENCE AND REQUIRED SKILLS:

The following experience is considered essential:

• A senior management role including engagement with procurement, business stakeholders and frontline operational IT staff
• Prior ITAM roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver ITAM capability and improved business outcomes
• 10 years of experience with IT, enterprise asset management or information management
• 8 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Experience with building business requirements for digital technology tools and services, developing business cases and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• ITIL v3 Foundations Certification required. Advanced training in ITIL service operations ITIL Expert Certification desired.
• ServiceNow (Istanbul)

EDUCATION:

• Bachelor’s degree or equivalent combination of education with 10 years of experience with IT, enterprise asset management or information management
• ITIL v3 Foundations Certification required.

Additional Information

All your information will be kept confidential according to EEO guidelines.