Configuration Management Manager

Retail Business Services; Salisbury (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Retail Business Services is seeking a qualified candidate to lead the IT Asset Management (ITAM) program in Salisbury, North Carolina. The ideal applicant will have over 13 years of experience in IT asset management and people management, along with a preferred Master degree in a relevant field. Responsibilities include designing and implementing ITAM processes aligned with company objectives.

The position also requires strong ITIL certification, solid technical knowledge, and skills to work independently and in a team. Preferred qualifications include ServiceNow experience.

Qualifications

• More than 13 years of experience in ITAM and People Management or a combination of IT/Legal/Finance.
• Holds/willing to obtain relevant certifications in IT/legal/finance domain(s).
• Must be able to work independently as well as part of a fast-moving team.

Responsibilities

• Design, implement and evolve the US ITAM program as mandated by executive management.
• Design and evolve an aligned ITAM Operating Model including budget and stakeholders.
• Comply with global SAM policies.

Skills

ITIL certified

Clear written and verbal skills

Solid technical knowledge and experience in Information Technology

5 years of experience with ITSM/ITIL Processes, roles and responsibilities

5 years of experience with CMDB and Asset Management

Education

Master degree preferred in relevant field or Information Technology

4 year degree

Tools

ServiceNow

Job description

Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising & Marketing Services, Private Brand Products, Pharmacy Services, Sourcing, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.

Job Description

Principal Duties and Responsibilities:

• Design, implement and evolve the US ITAM program as mandated by executive management
• Design, implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
• Design, implement and evolve an aligned ITAM Operating Model including budget, stakeholders, roles, responsibilities and accountabilities.
• Design, implement and evolve a process to identify and track software ownership throughout the US.
• Design, implement and evolve a yearly compliance (awareness) training for all users of IT including an acknowledgement, provide yearly internal convention to inform all direct stakeholders.
• Design, implement and evolve ITAM controls on lifecycle processes.
• Comply with global SAM policies.
• Design, implement and evolve clear roles, accountabilities (RACI) and support for stakeholders.
• Design, implement and evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.

Qualifications

Master degree preferred in relevant field or Information Technology degree. Holds/willing to obtain relevant certifications in IT/legal/finance domain(s). More than 13 years of experience in ITAM and People Management or a combination of IT/ Legal/ Finance.

• ITIL certified
• Clear written and verbal skills
• 4 year degree
• 5 years of experience with ITSM/ITIL Processes, roles and responsibilities
• Must be able to work independently as well as work as part of a fast-moving team.
• Solid technical knowledge and experience in Information Technology.
• 5 years of experience with CMDB and Asset Management

Preferred

• ServiceNow experience with CMDB and Asset
• Asset Management Experience

Additional Information

All your information will be kept confidential according to EEO guidelines.