Lead IT Support Specialist — Top Secret | Navy Systems

Imagine One Technology & Management, Ltd; Keyport (WA); On-site; USD 61,000 - 120,000; Full time

Job summary

Imagine One Technology & Management seeks a Lead Computer Support Specialist to support the U.S. Navy in Keyport, Washington.

This contingent role directs Tier 2 IT support, oversees assignments, and guides training with input to management.

Requires four years in Tier 2 IT, Windows/AD expertise, Security+ or SSCP, ITIL and Office 365 certs, and U.S. citizenship with an active TS clearance.

Qualifications

• 4+ years in Tier 2 IT support management and issue resolution.
• Strong knowledge of Windows desktop OS, AD, and network troubleshooting.
• Security+ and/or SSCP certifications; Microsoft Desktop OS Certification.

Responsibilities

• Acts as intermediary between team and upper management; articulates assignments and plans work.
• Trains staff and provides input on performance management and personnel administration.

Skills

Tier 2 IT Support

Windows OS troubleshooting

Active Directory

Network troubleshooting

Security+ / SSCP

Education

ITIL certification

Office 365 certification

Tools

Office 365

Microsoft Desktop OS Certification

Job description

Imagine One Technology & Management seeks a Lead Computer Support Specialist to support the U.S. Navy in Keyport, Washington.

This contingent role directs Tier 2 IT support, oversees assignments, and guides training with input to management.

Requires four years in Tier 2 IT, Windows/AD expertise, Security+ or SSCP, ITIL and Office 365 certs, and U.S. citizenship with an active TS clearance.