Lead Computer Support Specialist

Imagine One Technology & Management; Keyport (WA); On-site; USD 61,000 - 120,000; Full time

Benefits offered by this job

401K savings plan

Tuition reimbursement

Employee training and development

Profit sharing

Advancement opportunities

Job summary

Imagine One Technology & Management seeks a Lead Computer Support Specialist to support the U.S. Navy in Keyport, WA. The role requires a Top Secret clearance and four+ years of Tier 2 IT support experience. Responsibilities include planning, training, and serving as a liaison to management.

The position offers competitive compensation with a full benefits package including 401K, tuition reimbursement, training opportunities, and potential for advancement.

Qualifications

• Minimum four years of Tier 2 IT support management and resolution.
• Requires thorough knowledge of configuring, deploying, and troubleshooting Microsoft desktop OS and productivity tools.
• Current ITIL and Office 365 certifications are required.

Responsibilities

• Act as intermediary between the team and upper management, articulating assignments and planning subordinate work.
• Train staff or arrange training; provide input on performance management and personnel administration.
• Support and resolve IT issues, ensuring secure, reliable operations for the Navy client in Keyport.

Skills

Tier 2 support

AD management

Network troubleshooting

Security clearance

Education

ITIL certification

Office 365 certification

Tools

Active Directory

Microsoft OS

Job description

Lead Computer Support Specialist

C2H Keyport, WA, US

Salary Range: $61,000.00 To $120,000.00 Annually

Imagine One Technology & Management is currently seeking a Lead Computer Support Specialist “contingent” on award of the associated work to the Imagine One Team. This position supports the U.S. Navy in Keyport, Washington.

The Lead Computer Support Specialist serves as intermediary between the team and upper management. Articulates assignments, plans subordinate work, trains, or arranges training, provides input to the supervisor on performance management and personnel administration.

Experience Requirements:

• minimum of four years of experience in the management and resolution of Tier 2 levels IT Support operations.
• Thorough knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools, Microsoft Active Directory account management and permissions, network connectivity troubleshooting.
  CompTIA Security + and/or ISC2 SSCP, Current Microsoft Desktop OS Certification
  

Certification/Education Requirements: Current ITIL certification & Office 365 certification

Security Requirements: U.S. Citizenship and an ACTIVE Top Secret Clearance is required.

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs.

• 401K savings plan
• $4K annual tuition reimbursement ($5K if pursuing an advanced degree)
• employee training, development, and education programs
• profit sharing
• advancement opportunities
• and much more!

ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022
CMMI Development and Services - Maturity Level 3
CMMC Level 2 (C3PAO)