Lead IT Service Desk - JOC Watch, TS/SCI Clearance

MANTECH; Florida; On-site; USD 85,000 - 110,000; Full time

Job summary

MANTECH is actively seeking a Lead Service Desk Technician, Joint Operations Center Watch, to join our Doral, FL team. You will provide real-time Tier I/II IT support to critical watch personnel and helpdesk staff, ensuring rapid issue resolution and secure communications.

Requirements include extensive AD/Windows expertise, ticketing systems, and a TS/SCI eligible mindset. You will mentor teammates, manage assets, and drive service improvements in a 24/7 environment.

Qualifications

• Must have 9+ years in IT service desk or desktop support if HS diploma.
• Associate degree holders require 7+ years of relevant experience.
• Bachelor's degree holder requires 7+ years of relevant experience.
• Master's degree requires 5+ years of relevant experience.

Responsibilities

• Provide technical leadership and mentorship to junior IT staff and help desk technicians.
• Deliver real-time Tier I/II IT service desk and desktop support to watchstanders and JOC personnel.
• Log, track, prioritize, and resolve tickets, outages, and incidents.

Skills

Active Directory

Windows OS

Ticketing systems

Security+

Education

High School Diploma or GED

Associate degree in CS/IT or related

Bachelor's degree in CS/IT or related

Master's degree in related field

Tools

ServiceNow

Remedy

AD administration tools

Job description

MANTECH is actively seeking a Lead Service Desk Technician, Joint Operations Center Watch, to join our Doral, FL team. You will provide real-time Tier I/II IT support to critical watch personnel and helpdesk staff, ensuring rapid issue resolution and secure communications.

Requirements include extensive AD/Windows expertise, ticketing systems, and a TS/SCI eligible mindset. You will mentor teammates, manage assets, and drive service improvements in a 24/7 environment.