Lead IT Analyst/ System Administrator with Security Clearance

Sawdey Solution Services; Washington (District of Columbia); On-site; USD 112,000 - 152,000; Full time

Job summary

Sawdey Solution Services is seeking an experienced IT support professional to operate and maintain the PRIMO system for the Institute of Education Sciences in Washington, DC. The role focuses on online processing, peer review management and applicant notification, ensuring uptime and data integrity.

You will oversee PRIMO operations, generate reports, support help desk and virtual panels, manage user access, and coordinate security compliance for a U.S. Government contract.

Qualifications

• 8+ years of experience in federal IT operations and maintenance.

Responsibilities

• Oversee the PRIMO operations and maintenance for the Institute of Education Sciences.
• Generate reports and metrics for program management and governance.
• Help desk SLA/ticket-volume reporting and data analytics.
• Manage user access and permissions to PRIMO.
• Ensure data integrity across the system and processes.
• Backup score-collection procedures during panels.
• Provide help desk support and assist with virtual panel operations.
• Perform additional duties as assigned.

Skills

Effective communication

SQL

Data analysis

Report generation

Security coordination

Education

Bachelor's degree in Computer Science / IT / IS / CE / MIS

Tools

Microsoft Office Suite

Job description

Pay Rate: The annual base salary range for this position $112,000 - $152,000. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills. Position Location: Washington, DC Telework/Work-from-Home Authorized: No

About the Role: Provide information technology support to operate and maintain the online application processing, peer review management and applicant notification system providing critical infrastructure for the Institute of Education Sciences (IES) known as PRIMO (Peer Review Management Online).

• Oversee the Department of Education's PRIMO operations and maintenance
• Generate reports and metrics
• Help desk SLA/ticket-volume reporting
• Manage user access and permissions
• Ensure data integrity
• Backup score-collection procedure during panels
• Provide help desk support
• Support virtual panel operations
• Perform other duties, as assigned. Experience Requirements:
• 8+ years of experience
• Supporting federal IT operations and maintenance
• SQL and database management
• Report generation and data analysis
• Experience coordinating security compliance activities
• Education Requirements:
• Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Management Information Systems, or a related technical discipline.
• Certificate, License, and Registration Requirements: Preferred: ITIL 4 Foundation, AWS cert., or CompTIA Security+
• Other Required Skills & Abilities:
• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
• Security Clearance Requirements: Background Check US Citizenship Requirements: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.
• About the Organization Sawdey Solution Services, an ISO 9001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business. We provide our clients with premier professional services and technology solutions in an employee-centric environment. We are extremely proud of the culture we have created. Why Choose Us?
• Mission-Critical Work: We play a vital role in ensuring the security of our nation's digital infrastructure.
• Professional Growth: Embrace the opportunity to take on diverse and dynamic roles that challenge and inspire you.
• Collaborative Culture: You are joining a unified team where your unique contributions are valued and celebrated. Who We're Looking For:
• Hardworking Individuals: If you're someone who takes initiative, loves a challenge, and is committed to excellence, you'll feel right at home here.
• Talented Professionals: Whether you're an expert in your field or a rising star, we recognize your potential and support your effort toward success.
• Diverse Perspectives: Our strength lies in our diversity. We believe that a diverse team fosters creativity, innovation, and achievement.
• EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply! This position is currently accepting applications.