Lead IT Analyst/ System Administrator

Sawdey Solution Services; Washington (District of Columbia); On-site; USD 112,000 - 152,000; Full time

Job summary

Sawdey Solution Services in Washington, DC is seeking a Lead IT Analyst/ System Administrator to operate and maintain the PRIMO system (Peer Review Management Online) supporting the Institute of Education Sciences.

You will oversee PRIMO operations, generate reports, manage access and permissions, ensure data integrity, and provide help desk support for a government contract that requires US citizenship.

Qualifications

• 8+ years of IT operations and maintenance experience.
• Experience with SQL, database management, and data analysis.
• Experience coordinating security compliance activities.
• Strong communication with customers and stakeholders.

Responsibilities

• Oversee PRIMO operations and maintenance for DOE.
• Generate reports and metrics.
• Help desk SLA/ticket-volume reporting.
• Manage user access and permissions.
• Ensure data integrity.
• Backup score-collection procedure during panels.
• Provide help desk support.
• Support virtual panel operations.
• Perform other duties as assigned.

Skills

Communication skills

Office suite proficiency

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Database management

Report generation

Security compliance coordination

Job description

Lead IT Analyst/ System Administrator

Pay Rate: $112,000 - $152,000 (annual base salary range)

Location: Washington, DC

Telework/Work-from-Home Authorized: No

About the Role

Provide information technology support to operate and maintain the online application processing, peer review management and applicant notification system providing critical infrastructure for the Institute of Education Sciences (IES) known as PRIMO (Peer Review Management Online).

Responsibilities

• Oversee the Department of Education's PRIMO operations and maintenance
• Generate reports and metrics
• Help desk SLA/ticket-volume reporting
• Manage user access and permissions
• Ensure data integrity
• Backup score-collection procedure during panels
• Provide help desk support
• Support virtual panel operations
• Perform other duties, as assigned.

Experience Requirements

8+ years of experience

• Supporting federal IT operations and maintenance
• SQL and database management
• Report generation and data analysis
• Experience coordinating security compliance activities

Education Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Management Information Systems, or a related technical discipline.

Certificate, License, and Registration Requirements (Preferred)

ITIL 4 Foundation, AWS cert., or CompTIA Security+

Other Required Skills & Abilities

• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.

Security Clearance Requirements

Background Check

US Citizenship Requirements

This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

Equal Opportunity Employer Statement

We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!