Lead Internal Communications & Multichannel Engagement

Domino's; Ann Arbor (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

No-cost fitness, nutrition, wellness

Fertility benefits

Adoption assistance

401k matching contributions

15% off stock purchase

Company bonus

Job summary

Domino's is seeking an Internal Communications Manager to lead the strategy and execution across restaurant, supply chain, and franchisee audiences. You will oversee digital channels, connect corporate leadership with frontline teams, and drive timely, actionable messages.

The role emphasizes cross-functional collaboration, analytics, and scalable tools to enhance engagement and operational alignment across the enterprise.

Qualifications

• Minimum of 5 years of experience managing internal, corporate, or franchisee communications.
• Proven success managing and scaling modern internal communication tools and leading multichannel project plans (employee apps, SMS, push notifications, digital signage).
• Exceptional ability to tailor tone, format, and complexity for different audiences, from executives to frontline workers.
• Track record translating complex operational logistics into simple, scannable, actionable copy.
• Bachelor's degree in Communications, Journalism, Marketing or equivalent practical experience.
• Ability to travel occasionally, estimated at less than 5%.

Responsibilities

• Design and execute an internal communications strategy across restaurant, supply chain, and franchisee audiences.
• Lead and coach internal communication specialists and teams.
• Manage and optimize the internal digital channel ecosystem (intranet, team member app, corporate email, push notifications, SMS, digital signage).
• Partner with franchisees to deliver clear, timely business updates that support operational success and brand alignment.
• Translate supply chain and operational information into simple, scannable, mobile-first communications for frontline team members.
• Draft rapid, accurate emergency communications and ensure content is suitable for digital signage and employee app.
• Measure channel engagement, test message resonance, and use data to improve readership, content strategy, and compliance.

Skills

Multichannel PM

Audience tailoring

Copywriting

Leadership

Travel readiness

Education

Bachelor's degree in Communications, Journalism, Marketing

Tools

Microsoft Office

Content Management System

Job description

Domino's is seeking an Internal Communications Manager to lead the strategy and execution across restaurant, supply chain, and franchisee audiences. You will oversee digital channels, connect corporate leadership with frontline teams, and drive timely, actionable messages.

The role emphasizes cross-functional collaboration, analytics, and scalable tools to enhance engagement and operational alignment across the enterprise.