Lead Integrations Operations for a Scalable Platform

Doist; San Francisco (CA); On-site; USD 155,000 - 233,000; Full time

Job summary

Harvey is seeking a Product Operations Manager, Integrations to own the operating system behind our integrations and partner ecosystem — APIs, MCP servers, and third-party connectors that connect law firms and in-house legal teams to Harvey’s stack.

You’ll triage requests, manage tech and ISV partners, run early-access programs, and coordinate launches to scale the integrations program as the partner ecosystem grows.

Qualifications

• 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for integrations, APIs, or a partner platform.
• Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them.
• Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a fragile one.
• Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations — so you understand both sides of a two-sided platform.
• Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality.
• Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
• Strong written communication — you can turn partner and customer feedback into clear requirements, playbooks, and documentation that both internal and partner teams actually use.
• Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority.
• A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses.

Responsibilities

• Partner & Integration Request Intake — Making sure the right signal reaches the right team, fast
• Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners.
• Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.
• Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality.
• Programs & Launches — Getting new integrations into partners' and customers' hands, then out the door broadly
• Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations.
• Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
• Systems That Scale — Turning feedback and recurring friction into durable process
• Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap.
• Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively.
• Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale.

Skills

APIs & MCP

Partner ecosystem

Cross‑functional alignment

Documentation & enablement

Job description

Harvey is seeking a Product Operations Manager, Integrations to own the operating system behind our integrations and partner ecosystem — APIs, MCP servers, and third-party connectors that connect law firms and in-house legal teams to Harvey’s stack.

You’ll triage requests, manage tech and ISV partners, run early-access programs, and coordinate launches to scale the integrations program as the partner ecosystem grows.