Lead, Instructional Excellence Programs

The University of Massachusetts Amherst; Amherst (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The University of Massachusetts Amherst is seeking an Instructional Excellence Program Manager to coordinate and support the Instructional Excellence unit, including CTL and IDEAS. You will manage programs, events, budgets, and timelines, working closely with unit leadership and stakeholders to ensure effective instructional support initiatives.

The role involves collaboration across CTL and IDEAS, data reporting, and development of streamlined processes, with a hybrid schedule and opportunities

Qualifications

• Bachelor’s degree with at least two (2) years of experience supporting project management, events, business operations, or planning and coordination activities.
• Strong interpersonal skills and the ability to work both independently and in a team environment and to promote teamwork, diversity, equity, and inclusiveness.
• Strong organizational skills with the ability to prioritize work, coordinate programs with multiple stakeholders and deadlines, manage time efficiently, and follow through on assignments.
• Strong written and oral communication skills.
• Ability to use discretion and maintain confidentiality.
• Ability to exercise initiative and independent judgement.
• Excellent attention to detail with the ability to perform data entry and maintain complex records with accuracy.
• Strong computer skills, including familiarity with spreadsheets, word processing software, calendars, presentation software, and email. The ability to learn new technology and tools at a moderate pace.

Responsibilities

• Coordinate programs and events within the Instructional Excellence unit, including the Faculty Teaching Academy.
• Develop and monitor program budgets and timelines and contribute to program development as appropriate.
• Liaise with internal and external stakeholders to ensure communication and deadlines; ensure smooth execution of programs and events.
• Manage award, grant, and fellowship timelines and coordinate with stakeholders for timely completion.
• Analyze data across application, enrollment, progress, and participation metrics to inform program evaluation and improvement.
• Establish and maintain documentation, templates, and data management plans to support operations.
• Coordinate meetings and events, including community of practice meetings and kickoff events; maintain a shared programming calendar.
• Assist with event logistics such as catering, room reservations, AV, registrations, and travel arrangements.

Skills

Interpersonal skills

Organizational skills

Written and oral communication

Discretion and confidentiality

Initiative and independent judgement

Attention to detail

Tech proficiency

Education

Bachelor's degree

Tools

Asana

Qualtrics

Job description

The University of Massachusetts Amherst is seeking an Instructional Excellence Program Manager to coordinate and support the Instructional Excellence unit, including CTL and IDEAS. You will manage programs, events, budgets, and timelines, working closely with unit leadership and stakeholders to ensure effective instructional support initiatives.

The role involves collaboration across CTL and IDEAS, data reporting, and development of streamlined processes, with a hybrid schedule and opportunities