Hybrid Program Manager, Instructional Excellence

UMass Amherst; Amherst (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

UMass Amherst seeks an Instructional Excellence Program Manager to coordinate programs and events within the Instructional Excellence unit, including the Faculty Teaching Academy, IDEAS, and CTL. The role reports to the Associate Provost for Instructional Excellence and requires strong organizational and communication skills.

This hybrid, full-time position involves budgeting, cross‑functional collaboration with university stakeholders, data reporting, and maintaining documentation to support

Qualifications

• Bachelor's degree with at least two (2) years of experience supporting project management, events, business operations, or planning and coordination activities.
• Strong interpersonal skills and the ability to work both independently and in a team environment and to promote teamwork, diversity, equity, and inclusiveness.
• Strong organizational skills with the ability to prioritize work, coordinate programs with multiple stakeholders and deadlines, manage time efficiently, and follow through on assignments.
• Strong written and oral communication skills.
• Ability to use discretion and maintain confidentiality.
• Ability to exercise initiative and independent judgement.
• Excellent attention to detail with the ability to perform data entry and maintain complex records with accuracy.
• Strong computer skills, including familiarity with spreadsheets, word processing software, calendars, presentation software, and email. The ability to learn new technology and tools at a moderate pace.

Responsibilities

• Serve as the primary program manager for specific programs, including the Faculty Teaching Academy, with budgets and timelines.
• Coordinate communications with stakeholders to meet deadlines and ensure event execution.
• Develop and manage award, grant, and fellowship timelines and processes.
• Manage cross‑functional coordination between IDEAS and CTL programs and nominee submissions.
• Coordinate financial administration and payment timelines with the Provost's Office.
• Monitor and analyze program data to inform evaluations and improvements.
• Design and maintain intake/tracking systems for a high volume of requests.
• Establish and maintain department documentation and records.
• Coordinate meetings and events and manage logistics for Faculty Teaching Academy and CTL/IDEAS workshops.

Skills

Interpersonal skills

Organizational skills

Written & verbal communication

Discretion & confidentiality

Attention to detail

Computer literacy

Education

Bachelor's degree

Tools

Asana

Qualtrics

Job description

UMass Amherst seeks an Instructional Excellence Program Manager to coordinate programs and events within the Instructional Excellence unit, including the Faculty Teaching Academy, IDEAS, and CTL. The role reports to the Associate Provost for Instructional Excellence and requires strong organizational and communication skills.

This hybrid, full-time position involves budgeting, cross‑functional collaboration with university stakeholders, data reporting, and maintaining documentation to support