Lead Institutional Services Automation Quality Control Analyst

Computer Task; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

CTG in Wilmington, DE seeks a Lead Institutional Services Automation Quality Control Analyst to head QA automation for institutional services apps and build robust test frameworks. You will design UI/API tests, craft automation scripts with Appian, and manage test cases via Zephyr.

You will drive CI/CD integration, translate requirements into automated scenarios, collaborate with developers and product owners, and help optimize environments, performance testing, and AI-assisted testing

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
• 5+ years of experience in QA, Quality Assurance, Quality Control, Software Testing, or Test Automation.
• Strong experience with automation frameworks, UI/API testing, test scripting, CI/CD, Appian, and Zephyr.
• Experience with Agile/Scrum, SDLC, business process validation, and defect management.

Responsibilities

• Lead QA automation, test automation, and quality control for Institutional Services applications.
• Design, develop, and maintain UI, API, integration, functional, performance, and automated test frameworks.
• Develop automation scripts using Appian and related testing tools.
• Create and manage test cases, requirements traceability, and test execution using Zephyr.
• Integrate automated testing into CI/CD pipelines and Agile/SDLC processes.
• Translate business requirements and acceptance criteria into automated test scenarios.
• Partner with Developers, Engineers, and Product Owners to identify defects and improve application quality.
• Support test data, environment management, performance/load testing, and automation metrics.
• Evaluate AI-assisted testing tools and automation practices to improve test coverage and efficiency.
• Communicate test results, coverage, defects, risks, and quality status to stakeholders.

Skills

QA automation

Test automation

CI/CD

Agile/Scrum

UI testing

API testing

Appian

Zephyr

Education

Bachelor’s degree in Computer Science or related field

Tools

Appian

Zephyr

Job description

Are you ready to join a growing team?

CTG is seeking a Lead Institutional Services Automation Quality Control Analyst for our client.

Location: Wilmington, DE
Duration: 12 months

Primary Responsibilities:

• Lead QA automation, test automation, and quality control for Institutional Services applications.

• Design, develop, and maintain UI, API, integration, functional, performance, and automated test frameworks.

• Develop automation scripts using Appian and related testing tools.

• Create and manage test cases, requirements traceability, and test execution using Zephyr.

• Integrate automated testing into CI/CD pipelines and Agile/SDLC processes.

• Translate business requirements and acceptance criteria into automated test scenarios.

• Partner with Developers, Engineers, and Product Owners to identify defects and improve application quality.

• Support test data, environment management, performance/load testing, and automation metrics.

• Evaluate AI-assisted testing tools and automation practices to improve test coverage and efficiency.

• Communicate test results, coverage, defects, risks, and quality status to stakeholders.

Scope of Responsibilities:

• Lead test automation strategy, framework development, QA analysis, and business process validation.

• Ensure comprehensive functional and non-functional test coverage and continuous quality improvement.

Supervisory/Managerial Responsibilities:

• No supervisory responsibilities.

Education and Experience Required:

• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.

• 5+ years of experience in QA, Quality Assurance, Quality Control, Software Testing, or Test Automation.

• Strong experience with automation frameworks, UI/API testing, test scripting, CI/CD, Appian, and Zephyr.

• Experience with Agile/Scrum, SDLC, business process validation, and defect management.

Education and Experience Preferred:

• Experience with performance, load, security, and integration testing.

• Financial services or banking experience.

• Experience with AI-assisted test automation.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.