Lead Installation Technician (Audio-Visual) Philadelphia Metro Area

Cenero LLC; Malvern (Chester County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Lead Installation Technician to join their dynamic team. In this role, you will be responsible for the technical and mechanical production of audiovisual integration projects, ensuring high-quality client experiences. You will leverage your advanced knowledge of AV equipment and networking to provide exceptional installation and support services. This innovative firm promotes a collaborative environment where you can grow your career while making a significant impact. Enjoy a range of benefits, including comprehensive healthcare coverage and a supportive work culture that values work-life balance.

Benefits

Industry-leading healthcare coverage

401K with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off awarded at hire

On-site gym

Employee Tuition Reimbursement

Delicious Free coffee

Warm Philly soft pretzels every Wednesday

Qualifications

• High school or trade school education required.
• Advanced knowledge of AV equipment and networking preferred.
• Customer service experience is a plus.

Responsibilities

• Provide technical installation and guidance for AV integration projects.
• Calibrate and tune audio/video levels for optimal performance.
• Maintain a clean and orderly work environment at all times.

Skills

Technical Installation

AV Equipment Knowledge

Signal Flow Understanding

Mechanical Installation

Customer Service

Education

High School Diploma

Trade School Certification

Tools

Networking Software

TCP/IP Networking

Windows Operating System

Job description

Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY

The Lead Installation Technician is responsible for basic and advanced technical and mechanical production of Cenero's audiovisual and video conferencing integration projects. Actively participates in mechanical and technical production and processes to ensure a great client experience delivered with the highest quality possible. Follow Cenero core values and PROQUALAS processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

*Technical Production

-Provide technical installation and Guidance for Cenero's basic and advanced integration projects

-Exhibit high level experience and ability on technical processes, hardware and software

-Provide technical understanding and guidance for basic and advanced signal flow

-Setup, configure and test signal flow systems

-Calibrate & tune audio and video levels and signals per performance standards

-Diagnose and correct signal flow issues with standard troubleshooting methods

*Mechanical Production

-Provide mechanical install and guidance on Cenero's basic and advanced integration projects

-Understand a high level of experience and ability on mechanical processes, materials and tools

-Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design

-Use proper methods to carefully load/unload, pack and secure materials in transit for installations

*Production Support

-Utilize room check process and dry-run/prep process to ensure job is completed as designed

-Maintain clean and orderly work environment at all times

-Participate in lesson learned discussions and PROQUALAS improvement process

-Provide daily updates by reporting to the Production Manager and Project Managers.

*Engineering & Sales Support

-Utilize and maintain proper PPE protocol at all times

-Understand and execute document control process training for field mark-ups

*Other areas of responsibilities

-Maintain client interaction, assessment of site conditions and training protocols

-Ensure safety training is current

SUPERVISORY RESPONSIBILITIES

Coordinate required activities with subcontractors and Cenero personnel through the required management chain.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

-High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience.

-Advanced knowledge and hands on experience with AV equipment

-Advanced knowledge of VTC, ATC, networking software and hardware.

-Advanced knowledge of TCP/IP networking, switches, routers, firewalls is preferred

-Advanced working knowledge of computers (Windows based) and software.

-Basic customer service experience

-Maintain a positive attitude, strong work ethic, and embrace a team centric environment

LANGUAGE SKILLS

Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Strong interpersonal and communication skills are required.

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of modern algebra and equations.

CERTIFICATES, LICENSES, REGISTRATIONS

-Valid driver's license with minimum 3-year clean driving record

-Infocomm CTS certification (3 years from employment start)

-Crestron DMC-E required (must obtain within 2 years of employment)

-Additional applicable industry certifications and training is required.

-Additional applicable manufacturer certifications and training is required

-Maintain and/or acquire OSHA 10 Hr construction within 3 months from employment start

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear.

The employee is often required to stand, walk, and reach with hands and arms.

Must be able to lift 75 pounds regularly. Must be comfortable and capable of overhead work while on ladders, lifts and scaffolding.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel to remote sites (>2hrs from a Cenero office) is necessary. This may include extended drive time or flights.

90% at client sites / 10% at office. Environment range from construction sites to professional offices, server rooms, and Network Operation Centers.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription


• Savings and 401K Investments with company match


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Dependent Care Spending Account (DCA)


• 100% Company paid Life insurance


• 100% Company paid Short Term Disability


• Optional Long-Term Disability


• Paid Time Off awarded at hire


• On-site gym, weight room, locker room


• Giving Programs


• Employee Tuition Reimbursement


• Opportunities to network and connect


• Lucrative Employee Referral program


• Delicious Free coffee


• Warm Philly soft pretzels every Wednesday in Malvern

COMPANY INFORMATION

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start


• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional


• Reactive Managed Services provide immediate assistance for all tech issues


• An Analytics Dashboard provides detailed data for more informed business planning


• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Qualifications

Licenses & Certifications

OSHA 10hr Construction. (preferred)
Crestron DMC-E (preferred)
Infocomm CTS. (preferred)

Skills

Adapt in fast-changing environment. (preferred)

Lift 75lbs regularly. (preferred)

Communicate effectively with clients. (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.