Installation Technician (Audio-Visual) Malvern/Philadelphia Metro area

Cenero LLC; Malvern (Chester County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technician for audiovisual and video conferencing projects. This role involves both technical and mechanical production, ensuring high-quality client experiences through effective collaboration with a Lead Installation technician. Candidates should have a solid background in audio-visual technology, with advanced knowledge of networking and troubleshooting. Join a dynamic team that values quality, safety, and continuous improvement, while enjoying competitive benefits and a supportive work environment.

Benefits

Industry-leading healthcare coverage

401K with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

100% Company paid Life insurance

Paid Time Off awarded at hire

On-site gym

Employee Tuition Reimbursement

Delicious Free coffee

Warm Philly soft pretzels every Wednesday

Qualifications

• 3+ years of experience in Audio-Visual integration and technical support.
• Advanced knowledge of AV equipment and networking software/hardware.

Responsibilities

• Assist in technical production for AV integration projects.
• Calibrate and tune audio/video levels for optimal performance.

Skills

Audio-Visual Integration

TCP/IP Networking

Customer Service

Mechanical Processes

Technical Troubleshooting

Education

High School Diploma or Equivalent

Audio-Visual Experience (3+ years)

Tools

AV Equipment

Windows Operating System

Microsoft Office

Boom Lift

Job description

OPPORTUNITY SUMMARY

Responsible for basic and advanced technical and mechanical production of Cenero's audiovisual and video conferencing integration projects under a Lead Installation technician. Actively participates in mechanical and technical production and processes to ensure a great client experience delivered with the highest quality possible. Follow Cenero core values and PROQUALAS processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Technical Production
   • Assist with technical assistance for Cenero's basic and advanced integration projects
   • Understand basic level experience and ability on technical processes, hardware and software
   • Work with the Lead Installation technician on technical assistance for basic and advanced signal flow
   • Assist in calibrate & tune audio and video levels and signals per performance standards
   • Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation technician.
2. Mechanical Production
   • Provide mechanical assistance for Cenero's basic and advanced integration projects
   • Understand basic level experience and ability on mechanical processes, materials and tools
   • Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design
   • Use proper methods to carefully load/unload, pack and secure materials in transit for installations
3. Production Support
   • Utilize room check process and dry-run/prep process to ensure job is completed as designed
   • Maintain clean and orderly work environment at all times
   • Participate in lesson learned discussions and PROQUALAS improvement process
   • Provide daily updates by reporting to the Lead Installation Technician and Production Manager
4. Engineering & Sales Support
   • Utilize and maintain proper PPE protocol at all times
   • Understand document control process training for field mark-ups
5. Other responsibilities
   • Maintain client interaction, assessment of site conditions and training protocols
   • Ensure safety training is current

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience.
• Prefer three plus years of Audio-Visual experience
• Advanced knowledge and hands on experience with AV equipment
• Advanced knowledge of VTC, ATC, networking software and hardware
• Advanced knowledge of TCP/IP networking, switches, routers, firewalls is preferred
• Advanced working knowledge of computers (Windows based) and software
• Basic customer service experience
• Proficient with the use of smartphones, personal computers, including email, spreadsheets, and Microsoft Office programs
• Maintain a positive attitude, strong work ethic, and embrace a team centric environment
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit work
• Ensuring all cables are neatly tied and bundled according to safety regulations
• Installing of cable support structures such as j-hooks, cable racks, and innerduct
• Conduct tests to ensure all newly installed cable systems and component devices are operational
• Ability to operate a BOOM or scissor lift, and ability to climb ladders and work at heights
• Knowledgeable in identifying independent colors and learning color codes.

LANGUAGE SKILLS

Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Strong interpersonal and communication skills are required.

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of modern algebra and equations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license with minimum 3 year clean driving record. No suspensions or DUI's.
• Infocomm CTS certification (3 years from employment start)
• Crestron DMC-E required (must obtain within 2 years of employment)
• Additional applicable industry certifications and training is required.
• Additional applicable manufacturer certifications and training is required
• Maintain and/or acquire OSHA 10 Hr construction within 3 months from employment start

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, and reach with hands and arms.

Must be able to lift 75 pounds regularly.

Must be comfortable and capable of overhead work while on ladders, lifts and scaffolding.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional travel to remote sites (>1 hour from a Cenero office) is necessary. This may include extended drive time or flights.

Estimated travel is 90% to local client sites / 10% at local Cenero office.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee and
• Warm Philly soft pretzels every Wednesday

COMPANY INFORMATION

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools...