Lead Installation Technician

The Escape Game; Smyrna (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

HQ Bonus

Full Time Benefits

Paid Holidays

PTO + 5 years

Job summary

The Escape Game is seeking a Lead Installation Technician to deliver epic interactive experiences through on-site prewires, installations, renovations, and special projects. You will lead tech teams and coordinate travel, schedules, and vendor work to ensure projects meet TEG standards.

Office schedule is 40–45 hours/week in-office with 70+ hours during travel; travel is frequent and paid. The role starts at $18–22/hr with HQ bonuses and full-time benefits after onboarding.

Qualifications

• On the job training provided for skills without prior knowledge/experience.
• Love for escape rooms and interactive media.
• Strong organizational and interpersonal skills.
• Contagiously positive, can-do attitude.
• Ability to lead others in an informal structure.
• Comfort with travel and long hours when on project sites.

Responsibilities

• Product Deployment
• Travel on Tech Projects: Installations / Prewires / Renovations / Special Projects
• Terminate and Test Game Components and Control Panels
• Terminate and Test Fire Access Control Systems and Equipment
• Terminate and Test Audio / Video Systems
• Terminate and Test IT Systems
• Troubleshoot issues that arise
• Be the point person for all assigned tech projects
• Create initial wire plans during prewire and review plansets onsite
• Lead other tech team members and contracted vendors

Skills

Strong organizational skills

Interpersonal skills

Leadership experience

Proficient with spreadsheets

Document creation

Excellent communication

Positive can-do attitude

Team coaching

Tools

CNC knowledge

Carpentry basics

Scenic production awareness

Controls technology familiarity

Job description

Focus Areas:Tech Projects (Pre-wires, Installs, Infills, and Renovations)

Direct Leader:Manager of Tech Installation

Job Description

The Game Technology department is responsible for technical production, installation (deployments), and development. The Lead Installation Technician has the integral responsibility ofDelivering Epic Interactive Experiences to our guests through the successful installation of our product. This role will be assigned as Project Leadership to on-site prewires, installations, renovations, and other miscellaneous special projects The Escape Game performs.

$18-22/hr Starting compensation based on experience

Regular 5 hours of weekly overtime

Eligible for HQ Bonus

Eligible for TEG HQ Full Time Benefits as outlinedhere.

7 Paid Holidays + 15 PTO Days (20 PTO after 5 years of service)

Expected Weekly Hours: 40 - 45 while in-office, 70+ hours weekly while traveling

Travel Expectations

Frequent (90-100% of the workload)

Trips are up to 23 days consecutively, 10.5 hour working days (minus break)

Trips are local and out-of-state. Travel is paid for by The Escape Game.

Expected Schedule

Office: Monday - Friday (day shift)

Installation: Monday - Friday plus weekends (Dayshift / Midshift / Nightshift - depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)

Emergency Travel: As needed, could include nights & weekends with extended hours

On-the-job training takes about 6-8 months before being assigned a spot as project lead.

Oncall: Yes

Job Responsibilities

• Product Deployment
• Travel on Tech Projects : Installations / Prewires / Renovations / Special Projects
• Terminate and Test Game Components and Control Panels
• Terminate and Test Fire Access Control Systems and Equipment
• Terminate and Test Audio / Video Systems
• Terminate and Test IT Systems
• Troubleshoot issues that arise
• Be the point person for all assigned tech projects
• Create the initial wire plan during the prewire for new stores while keeping in line with TEG standards
• Review plansets and perform onsite callouts for electrical plan issues
• Assist the Director of Game Technology with the selection of the project team
• Lead other assigned members of the tech team and contracted vendors on assigned projects
• Book travel and order materials for assigned projects
• Ensure travel packouts are restocked upon returning from a trip
• Organize and sort returning tech project items
• Provide detailed kickoff documentation for assigned Projects
• Generate daily work-flow / assignments for onsite
• Set daily schedule for all technicians on-site
• Host and take notes during a project debrief meeting
• Maintain and coordinate the execution of the list of necessary post-project action items generated from the aforementioned debrief meeting
• Communicate tech daily progress, concerns, and needs to site-pm and leadership
• Perform component builds on occasion to stay fresh on the process
• Train / coach / develop Team Members on project policies, workflow, and skills

Job Requirements

• On the job training for skills without prior knowledge/experience
• A love for escape rooms and interactive media
• Strong organizational and interpersonal skills
• Contagiously positive, can-do attitude
• Loves to “win”
• Strong communication skills - written, on the phone, in-person
• Experience leading others in an informal structure
• Proficient at spreadsheets & document creation
• General business acumen
• Ability to lift/carry up to 50 pounds individually
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
• Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
• Understanding of architectural floor plans and general construction processes
• Training can take between 6-8 months before being assigned a spot as project lead.