Lead Inside Sales

WCM White Cap Management LLC; Kent (WA); On-site; USD 41,000 - 59,000; Full time

Job summary

White Cap is seeking an experienced Operations Leader to drive sales processes, pricing strategies, and inventory management while developing associates. This role bridges contributors and leadership and serves as a dependable resource for issue resolution and project coordination.

You will lead pricing governance, stock optimization, and onboarding of new team members, while supporting Inside Sales functions as needed to ensure continued service excellence.

Qualifications

• 7+ years of experience in operations or sales.
• Strong leadership and mentoring skills.
• Pricing and margin management knowledge.
• Excellent communication to bridge contributors and leadership.
• Ability to train and develop associates.

Responsibilities

• Oversees prospecting and lead generation to support growth objectives.
• Manages complex pricing strategies and margin governance to ensure profitability.
• Directs inventory management and monitors turns to maintain optimal stock levels.
• Supports onboarding of new associates to promote seamless integration.
• Resolves customer service issues and tracks order management for transparency.
• Coordinates shared operational tasks to maintain dependable service delivery.
• Functions as an Inside Sales contributor when needed to ensure service continuity.
• Assists with training and development of associates to build team capability.
• Mentors underperforming associates to improve results and uphold standards.

Skills

Leadership

Mentoring

Pricing strategy

Margin management

Inventory management

Communication

Inside Sales

Adaptability

Development

Education

Technical certification

Associate degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary Responsible for driving operational excellence by overseeing sales processes, pricing strategies, and inventory management while fostering associate development. Serves as a dependable resource for resolving issues and bridging communication between contributors and leadership.

Major Tasks, Responsibilities and Key Accountabilities

• Oversees prospecting and lead generation to support growth objectives.
• Manages complex pricing strategies and margin governance to ensure profitability.
• Directs inventory management and monitors turns to maintain optimal stock levels.
• Supports onboarding of new associates to promote seamless integration.
• Resolves customer service issues and tracks order management for transparency.
• Coordinates shared operational tasks to maintain dependable service delivery.
• Functions as an Inside Sales contributor when needed to ensure service continuity.
• Assists with training and development of associates to build team capability.
• Mentors underperforming associates to improve results and uphold standards.

Nature and Scope

Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates. Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process. Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

• Demonstrates strong leadership and mentoring skills to support associate development.
• Applies advanced pricing and margin management knowledge to achieve financial goals.
• Exhibits organizational and analytical skills for inventory oversight and operational tasks.
• Communicates effectively and transparently to bridge contributors and leadership.
• Shows adaptability to perform Inside Sales functions when required.

For Washington job seekers: Pay Range $29.50-$42.70 Hourly

Washington law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.

For additional details on benefits, please review the full job description on White Cap Jobs.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.