Lead Inside Sales

Whitecap; Kent (WA); On-site; USD 41,000 - 59,000; Full time

Job summary

White Cap seeks an experienced Inside Sales Leader to drive operational excellence across sales processes, pricing strategies, and inventory management. You will bridge communication between contributors and leadership while supporting associate development.

The role emphasizes mentoring, onboarding, and resolving customer issues to ensure reliable service delivery. This is an on-site Washington state position with an hourly pay range.

Qualifications

• 7+ years of experience in sales operations and related areas.
• Strong leadership and mentoring skills.
• Advanced pricing and margin management knowledge.
• Excellent organizational and analytical abilities.
• Effective communication bridging teams and leadership.

Responsibilities

• Oversee prospecting and lead generation to support growth.
• Manage pricing strategies and margin governance.
• Direct inventory management and optimize stock turns.
• Support onboarding of new associates.
• Resolve customer service issues and monitor orders.
• Coordinate shared operational tasks to ensure service delivery.
• Inside Sales contributor when needed to ensure continuity.
• Mentor underperforming associates to improve results.
• Train and develop associates to build capability.

Skills

Leadership

Mentoring

Pricing strategy

Inventory management

Communication

Education

Technical certification or associate degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for driving operational excellence by overseeing sales processes, pricing strategies, and inventory management while fostering associate development. Serves as a dependable resource for resolving issues and bridging communication between contributors and leadership.

Major Tasks, Responsibilities And Key Accountabilities

• Oversees prospecting and lead generation to support growth objectives.
• Manages complex pricing strategies and margin governance to ensure profitability.
• Directs inventory management and monitors turns to maintain optimal stock levels.
• Supports onboarding of new associates to promote seamless integration.
• Resolves customer service issues and tracks order management for transparency.
• Coordinates shared operational tasks to maintain dependable service delivery.
• Functions as an Inside Sales contributor when needed to ensure service continuity.
• Assists with training and development of associates to build team capability.
• Mentors underperforming associates to improve results and uphold standards.

Nature and Scope

• Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.
• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.
• Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

• Demonstrates strong leadership and mentoring skills to support associate development.
• Applies advanced pricing and margin management knowledge to achieve financial goals.
• Exhibits organizational and analytical skills for inventory oversight and operational tasks.
• Communicates effectively and transparently to bridge contributors and leadership.
• Shows adaptability to perform Inside Sales functions when required.

For Washington Job Seekers

Pay Range

$29.50-$42.70 Hourly

Washington law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area

Sales

Work Type

On-Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affinity Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.