Lead Incident Response Coordinator – Cross-Domain Ops

EY; Baton Rouge (LA); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, and service-impacting incidents. This role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and ensures timely service restoration with accountability across teams.

The position emphasizes coordinating response across monitoring, network, security, and

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 6+ years of incident management or coordination experience.
• Experience coordinating incidents, escalations, or cross-functional response.
• Strong communication, facilitation, and decision-support skills.
• Ability to operate effectively under pressure during high-impact incidents.

Responsibilities

• Lead incident command and cross-functional coordination for operational, cybersecurity, and infrastructure incidents.
• Coordinate escalations, engage specialists, and manage stakeholder communications.
• Develop clear incident communications for teams and leadership with accurate status updates.
• Track actions, restoration milestones, and post-incident remediation activities.
• Coordinate cross-team operations and drive accountability for incident resolution.

Skills

Incident management

Stakeholder communications

Cross-functional coordination

Decision-support

Facilitation

Education

Bachelor's degree in IT, Cybersecurity, Engineering, or related field

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, and service-impacting incidents. This role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and ensures timely service restoration with accountability across teams.

The position emphasizes coordinating response across monitoring, network, security, and