Lead Incident Response Coordinator

EY; Hartford (CT); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Paid time off

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. This role leads incident command activities, coordinates cross-functional response efforts, tracks restoration actions, and supports timely service restoration while maintaining stakeholder awareness.

Role focuses on coordination, communication, escalation, and accountability, working across

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Incident Command and Coordination: lead incidents and major events requiring cross-functional response.
• Escalation Management: assess severity, engage specialists, escalate blockers as needed.
• Communications Management: craft incident communications for leaders and stakeholders.
• Resolution Tracking and Recovery: maintain logs, track actions, ensure restoration, and handoff when complete.

Skills

Incident coordination

Communication

Leadership

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in IT / cybersecurity / engineering / business

Tools

Monitoring platforms

SIEM / SOC workflows

Ticketing systems

Collaboration tools

Operational dashboards

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. This role leads incident command activities, coordinates cross-functional response efforts, tracks restoration actions, and supports timely service restoration while maintaining stakeholder awareness.

Role focuses on coordination, communication, escalation, and accountability, working across