Lead Incident Command & Response Coordinator

EY; McLean (VA); Hybrid; USD 104,800 - 192,200; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferable.
• 6+ years of incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, and cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Lead incident command and coordination for operational events requiring cross-functional response.
• Establish incident command structure and ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Develop clear incident communications for teams and leadership.
• Maintain incident action logs, recovery tasks, and blockers; drive accountability.
• Coordinate post-incident reviews and continuous improvement discussions.

Skills

Incident management

Operations coordination

Cybersecurity operations

Infrastructure operations

Cross-functional coordination

Communication

Decision-support

Education

Bachelor's degree in IT/Cybersecurity/Engineering/Business

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.