Lead Incident Command & Cross-Functional Response

EY; Richmond (VA); On-site; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong understanding of operational support models, service restoration practices, escalation processes, and stakeholder communications.
• Ability to coordinate technical teams without directly performing all technical remediation activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate effectively under pressure and maintain clear structure during high-impact incidents.

Responsibilities

• Incident Command and Coordination: Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities remain aligned to incident priority, business impact, and restoration objectives.
• Escalation Management: Evaluate incident severity, operational impact, and escalation requirements.
• Coordinate engagement of appropriate technical specialists, support teams, vendors, and leadership stakeholders.
• Escalate unresolved issues, critical blockers, and material operational risks through the appropriate channels.
• Facilitate rapid decision-making when response efforts require prioritization, ownership clarification, or leadership engagement.
• Maintain clear visibility into escalation status, response ownership, and unresolved dependencies.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Post-incident reviews

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience

Tools

ITIL

SIEM / SOC workflows

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.