Lead Hyper Wellness Representative

Restore Hyper Wellness - RHWS022; Orlando (FL); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

A competitive salary plus bonuses

Flexible Schedules

Casual Dress-code

Fun, wellness-focused work environment

Job summary

Restore Hyper Wellness is seeking a friendly, customer-focused Hyper Wellness Representative in Orlando. You’ll be the face of the location, delivering a high-quality customer experience and guiding clients through wellness services and memberships.

Ideal candidates bring at least one year in retail customer service, weekend availability, and a passion for health and wellness. You will educate clients, assist with bookings, and help foster a positive store culture aligned with Restore’s values.

Qualifications

• You’re passionate about health and wellness.
• You have at least one year of customer service experience in a retail environment.
• Working weekends doesn’t bum you out.
• Communication and collaboration is one of your strong suits.
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services.
• Helping clients over the phone, returning important voicemails, and scheduling processes.
• Onboarding new clients and creating profiles in the POS system.
• Conducting tours and selling service packages and memberships.
• Educating clients on Restore services, including medical benefits and at-home care.
• Performing opening and closing procedures.
• Maintaining a clean, safe environment for guests and employees.
• Serve as an expert on Restore products and services.
• Lead on the floor and embody Restore’s core values.
• Assist management with store marketing and community outreach.
• Help onboard new representatives with training and shadowing.
• Organize in-store and offsite events and social media outreach.

Skills

Customer service

Weekend availability

Communication

Team collaboration

Wellness interest

Education

Kinesiology / Exercise science degree

Job description

Benefits/Perks

• A competitive salary plus bonuses
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees
• Serve as an expert on Restore products and services
• Lead on the floor and embody Restore’s core values
• Assist the management team with store marketing and community outreach
• Assist the management team with the onboarding of new Hyper Wellness Representatives, including on-the-job training and shadowing
• Assist the management team with organizing and conducting in-store and offsite events
• Assist the management team with social media outreach and management
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle
• Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions.

Qualifications

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Working weekends doesn’t bum you out
• Communication and collaboration is one of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field