Lead HR Advisor

Lumen Argentina; Orlando (FL); Remote; USD 82,000 - 111,000; Full time

Job summary

A leading company in the technology sector seeks a Lead HR Advisor to oversee employee and labor relations. In this fully remote role, you will support management with HR strategies and policies while fostering strong relationships and continuous improvement. Ideal candidates will have extensive HR experience, including conflict resolution and compliance knowledge.

Benefits

Comprehensive health benefits

Life insurance and wellness programs

Qualifications

• Minimum of six years of Human Resources experience.
• Strong understanding of employee relations, labor relations, and compliance.
• Ability to influence and guide decision-making at all organization levels.

Responsibilities

• Serve as a trusted advisor and influencer for employee and leadership support.
• Guide leaders on HR principles and best practices.
• Conduct investigations of employee relations complaints and provide counsel.

Skills

Employee relations

Conflict resolution

HR consulting

Change management

Education

Bachelor's degree in Human Resources or related field

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

At Lumen, our human resources team is dedicated to understanding the needs of our employees and determining how best to support and guide them. As a Lead HR Advisor in the Employee & Labor Relations Center of Excellence, you will be tasked with offering support, guidance and solutions to various employee and leadership concerns, which can range from straightforward to highly complex matters. Your responsibilities will include management coaching, performance management, leading and guiding investigations, dispute resolution, change management, influencing solutions based decisions, HR policy interpretation and spearheading continuous improvement projects.

Success in this role is characterized by being a self-starter, showing persistence to get the right things done, maintaining a positive attitude and being extremely quick and curious to learn new things, creative and innovative, solution oriented, out of the box thinking and self-accountability. Success is further exhibited by building strong relationships, being a change agent, adaptability, fostering a culture of continuous improvement and maintaining a customer first mindset.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Serve as a trusted advisor, influencer providing candid, unbiased and solutions-based counsel through an interactive partnership with the business.
• Demonstrates ability to provide thoughtful, courageous and empathetic support to employees and leaders; actively listening and asking probing questions to accurately diagnose the issue(s)
• Guides leaders and business partners on Lumen's Core Principles, leadership strategies, and best practices.
• Coach leaders to improve leadership abilities, relationships among teams/individual and interpersonal communications, including conflict resolution, positive performance optimization and corrective actions.
• Provide expert advice and support on employee relations issues,
• Conduct thorough investigations of complaints, ensuring fair and consistent application of policies.
• Utilize data, artificial intelligence tools and other established best practices to inspire and foster continuous, impactful improvement.
• Work in a dynamic, evolving, high-energy work environment.

What We Look For in a Candidate

• Demonstrates candor, poise, professionalism and executive presence to field difficult questions from teammates and leaders; ability to discuss difficult issues with candor and kindness.
• Demonstrates a broad understanding of core HR disciplines such as general HR acumen, compensation, Employee Relations and HR consulting/advising, along with a demonstrated ability to apply it in support of business and people priorities.
• Ensure legal compliance of HR state and federal regulations and applicable employment laws.
• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction.
• Utilize data to assist in decision making and recommend opportunities to improve practices.

• May provide HR support for union-represented work environments.

• All other duties as assigned

Key Skills & Competencies

• Minimum of six years of Human Resources experience with a strong understanding of employee relations, employment law and labor relations
• Ability to be resilient and remain professional under pressure when partnering with senior level leaders and complex issues
• Expertise in conflict resolution

• Understand the nuances of each situation to ask insightful, probing questions, providing guidance and counsel that results in a positive outcome and impact to organization goals and values

• Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate
• Ability to hold yourself accountable to set priorities, manage multiple responsibilities, and deliver against deadlines
• Ability to assist peer group to contribute to the overall success of the organization
• Expert interpersonal and collaboration skills with experience dealing at all levels within an organization
• Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

#LI-AF!

Requisition #: 338300

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
06/11/2025