Lead Housing Support Specialist

Chicanos Por La Causa, Inc. (CPLC); Albuquerque (NM); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Holiday

Paid Time Off

Medical, Dental, Vision

401(k) Retirement Plan

Telemedicine & Concierge Services

Mileage & Cell Reimbursement

Tuition Reimbursement

Employee Recognition Program

Descripción de la vacante

Chicanos Por La Causa, Inc. leads the Womens Housing Navigation Center in Albuquerque, providing shelter, meals, and housing navigation services.

You will supervise Housing Support Specialists, guide daily staff assignments, coordinate shift coverage, and support intake, case management, and resident needs with a trauma-informed, dignified approach. The role emphasizes coaching, staff development, and hands-on resident support to ensure safe, efficient operations and timely responses to resident

Formación

• Minimum 1-2 years of experience providing case management, housing navigation, or resident support in a shelter, supportive housing, or comparable social services setting.
• Demonstrated ability to lead, train, coach, or coordinate staff; supervisory experience preferred.
• Knowledge of homelessness, housing barriers, community resources, and trauma-informed approaches.

Responsabilidades

• Provide direct supervision and leadership to Housing Support Specialists.
• Oversee daily staff assignments and shift coverage; coach team members.
• Involved in intake, case management, housing navigation, and resident needs.
• Review client documentation and monitor service quality; address operational concerns.
• Model trauma-informed care and strengths-based approaches while empowering residents.

Conocimientos

Leadership

Supervision

Coaching

Staff development

Educación

High school diploma, GED or equivalent

Descripción del empleo

LOCATION: 5400 Gibson Blvd SE, Albuquerque, NM 87108

The ULTIMATE opportunity to lead with purpose! YOU help create a safe place for women to rebuild, regain stability, and find a path home!

At the Women's Housing Navigation Center, you will be part of a team making a meaningful difference in the lives of women experiencing homelessness in Albuquerque. This year-round shelter provides a safe and welcoming environment, meals, overnight accommodations, secure storage, trauma-informed case management, job-search assistance, and housing navigation services. Together, we help women overcome barriers and transition into safe, stable housing.

Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967 and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health and human services, housing, education, and economic development.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will provide direct supervision and leadership to Housing Support Specialists while helping ensure the Women's Housing Navigation Center operates safely, efficiently, and consistently. You will guide daily staff assignments, coordinate shift coverage, coach team members, and provide on-site supervisory support. You will also remain actively involved in direct services, supporting intake, case management, housing navigation, and resident needs. You will review client documentation, monitor service quality, identify operational concerns, and help ensure timely and appropriate responses to resident needs. Through a Housing First, low-barrier approach, you will help create an environment where women are treated with dignity, respect, and compassion. You will model trauma-informed care, motivational interviewing, culturally responsive practices, and strengths-based case management while empowering residents to make their own decisions and work toward their individual housing goals.

WHO YOU ARE?

You are a compassionate and dependable leader who understands the challenges individuals experiencing homelessness face. You enjoy coaching and supporting others, creating accountability, and helping teams deliver consistent, high-quality services. You can balance supervisory responsibilities with hands-on resident support and remain calm when navigating challenging situations. You believe in meeting people where they are, promoting dignity and participant choice, and creating opportunities for lasting housing stability. You are organized, approachable, solution-oriented, and able to build positive relationships with staff, residents, and community partners.

Minimum Qualifications

Education/Background:

• High school diploma, GED or equivalent
• Minimum 1-2 years of experience providing case management, housing navigation, or resident support in a shelter, supportive housing, or comparable social services setting.
• Demonstrated ability to lead, train, coach, or coordinate staff. Prior formal supervisory experience is preferred.
• Certified Peer Support Worker credential preferred.
• Knowledge of homelessness, housing barriers, community resources, and the needs of individuals experiencing trauma and housing instability.

What does CPLC offer YOU as a valued employee?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents

Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.