Lead Housekeeping Supervisor - Guest Experience & Standards

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

This is an hourly position at $18 an o

Résumé du poste

Hilton Indianapolis is seeking a Housekeeping Supervisor to oversee daily cleaning operations on-site. You will lead Room Attendants, manage occupancy records, address guest concerns, and coordinate with departments to maintain high cleanliness standards.

The role requires 2–3 years in housekeeping, staff supervision experience, and strong organizational skills. You’ll support budget control and inventory management while upholding exceptional guest service.

Qualifications

• Minimum of 2–3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.

Responsabilités

• Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Aid in budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of any deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally to support a positive guest experience.
• Perform other duties as assigned by leadership.
• Other duties as assigned.

Connaissances

Leadership

Team management

Attention to detail

Time management

Communication skills

Formation

High School Diploma or equivalent

Description du poste

Hilton Indianapolis is seeking a Housekeeping Supervisor to oversee daily cleaning operations on-site. You will lead Room Attendants, manage occupancy records, address guest concerns, and coordinate with departments to maintain high cleanliness standards.

The role requires 2–3 years in housekeeping, staff supervision experience, and strong organizational skills. You’ll support budget control and inventory management while upholding exceptional guest service.