Housekeeping Floor Supervisor

DoubleTree by Hilton; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

The DoubleTree by Hilton – Downtown South Bend is seeking an experienced Housekeeping Supervisor to oversee daily work of Room Attendants and House Attendants, inspect guestrooms, and ensure rooms are released to the Front Desk accurately and on time.

You will collaborate with Housekeeping Management, Front Desk, and Engineering to maintain room readiness, address maintenance concerns, and deliver an exceptional guest experience. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent required.
• Previous hotel housekeeping experience strongly preferred.
• Previous supervisory or team-lead experience preferred.
• Strong knowledge of guestroom cleaning and inspection standards.
• Ability to lead, coach, and hold team members accountable professionally.
• Weekend and holiday availability required.
• Flexible availability based on hotel occupancy and business needs.

Responsibilities

• Supervise and support Room Attendants and House Attendants throughout the shift.
• Assign daily room boards and work assignments based on occupancy and operational needs.
• Inspect guestrooms to ensure cleanliness and presentation standards.
• Identify deficiencies and coaching on necessary corrections.
• Re-inspect corrected rooms before releasing them as ready.
• Monitor room cleaning progress and help ensure rooms are available for arriving guests on time.
• Inspect VIP rooms, special requests, and priority guestrooms.
• Communicate room status and concerns with Front Desk.
• Assist with training and onboarding new team members.
• Coach employees on procedures, productivity, and safety.
• Help close housekeeping floors and ensure carts are stocked.
• Ensure documentation is completed accurately and reports updated.

Skills

Supervisory experience

Team leadership

Attention to detail

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Housekeeping Supervisor – Immediate Opening

DoubleTree by Hilton – Downtown South Bend

WE ARE HIRING!

The DoubleTree by Hilton in the heart of downtown South Bend is looking for an experienced, dependable, and hands‑on, and Previous hotel housekeeping experience and weekend availability are strongly required.

Job Summary

The Housekeeping Supervisor is responsible for overseeing the daily work of Room Attendants and House Attendants, inspecting guestrooms, monitoring productivity and quality standards, and ensuring rooms are released to the Front Desk accurately and on time.

The Supervisor works closely with Housekeeping Management, Front Desk, and Engineering to maintain room readiness, address maintenance concerns, and provide an excellent guest experience.

What You'll Do

• Supervise and support Room Attendants and House Attendants throughout the shift
• Assign daily room boards and work assignments based on occupancy and operational needs
• Inspect guestrooms to ensure they meet DoubleTree by Hilton cleanliness and presentation standards
• Identify deficiencies and coach Room Attendants on necessary corrections
• Re-inspect corrected rooms before releasing them as ready
• Monitor room cleaning progress and help ensure rooms are available for arriving guests on time
• Inspect VIP rooms, special requests, and priority guestrooms
• Communicate room status, discrepancies, and operational concerns with the Front Desk
• Physically verify discrepant room statuses when necessary
• Monitor productivity and completion of daily assignments
• Ensure housekeeping carts, linen closets, stairwells, landings, and service areas remain clean and organized
• Maintain proper key control and radio procedures
• Report maintenance concerns and submit work orders to Engineering
• Follow up on work orders affecting room availability
• Assist with training and onboarding new Housekeeping team members
• Coach employees on cleaning procedures, productivity, safety, and hotel standards
• Ensure Lost & Found procedures are followed correctly
• Assist with special cleaning and preventative maintenance projects
• Help close the Housekeeping floors at the end of the shift and ensure carts are cleaned and restocked
• Ensure assignment sheets, inspection records, and required Housekeeping documentation are completed accurately
• Assist Housekeeping Management with daily operations and departmental needs
• Step in and assist the team operationally when business levels require it
• Help ensure overall guest satisfaction and room readiness

What We're Looking For

• High school diploma or equivalent required
• Previous hotel housekeeping experience strongly preferred
• Previous supervisory or team‑lead experience preferred
• Strong knowledge of guestroom cleaning and inspection standards
• Ability to lead, coach, and hold team members accountable professionally
• Strong attention to detail - you should be able to spot cleanliness and maintenance concerns before our guests do
• Ability to organize assignments and manage multiple priorities in a fast‑paced environment
• Strong communication and problem‑solving skills
• Dependable with excellent attendance and punctuality
• Comfortable working alongside the team and providing hands‑on assistance when needed
• Ability to communicate effectively with Housekeeping, Front Desk, Engineering, and hotel leadership
• Ability to maintain confidentiality and professionalism
• Weekend and holiday availability required
• Flexible availability based on hotel occupancy and business needs

Physical Requirements

This is an active leadership position that requires the ability to:

• Stand and walk for the majority of the shift
• Frequently move throughout guest floors and inspect guestrooms
• Bend, reach, kneel, push, pull, and perform repetitive movements
• Lift, carry, push, or pull up to 50 pounds occasionally
• Frequently move items weighing up to 20 pounds
• Assist with physical Housekeeping duties when operationally necessary

Why Join Our Team?

Our Housekeeping Supervisors are an important part of the hotel's daily operation. You'll have the opportunity to lead a team, develop employees, maintain quality standards, and directly impact the guest experience at one of downtown South Bend's largest full‑service hotels.

We're looking for someone who understands that successful Housekeeping leadership means being visible, organized, accountable, and willing to jump in and help the team succeed.

DoubleTree by Hilton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by applicable law.