Lead Housekeeper

East-West-Hospitality; Truckee (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance — choose from plans

Recreation reimbursement program

401(k) plan

Paid time off

Paid sick time

Sabbatical program

Employee assistance program

Job summary

East West Hospitality is seeking a Lead Housekeeper to lead the on-site housekeeping team and uphold Forbes-level cleanliness across guest residences, cottages, townhomes, and common areas. The role is full-time with an hourly wage of $23.00, reflecting a premium for luxury-standard service.

The lead will supervise staff, coordinate with Front Desk and maintenance, and ensure guest requests are fulfilled promptly, while maintaining inventory and safety standards.

Qualifications

• 3+ years of housekeeping experience.
• 1+ year of supervisory experience preferred.
• Luxury hotel or resort experience preferred.
• Strong communication and leadership skills.
• Detail-oriented with excellent organizational skills.
• Ability to work weekends and holidays.
• Valid driver's license preferred.

Responsibilities

• Lead daily housekeeping operations.
• Assign room attendants and housemen based on occupancy.
• Conduct pre-shift meetings and communicate daily priorities.
• Coach, train, and mentor housekeeping staff.
• Promote teamwork, accountability, and high performance.
• Monitor daily arrival and departure schedules.
• Coordinate with Front Desk, Maintenance, and Engineering teams.
• Ensure guest requests are completed promptly.
• Report maintenance issues through the work order system.
• Monitor linen and terry inventory.
• Maintain housekeeping supply levels.
• Ensure housekeeping carts remain fully stocked.
• Report damaged or missing inventory.

Skills

Leadership

Quality Assurance

Operations

Training

Safety

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Position Summary

The Lead Housekeeper serves as the on-site leader for the housekeeping team, ensuring guest residences, cottages, townhomes, and common areas consistently meet luxury hospitality standards.

Wages: $23.00 per hour
Status: Full-time

What You'll Do

Leadership

• Lead daily housekeeping operations.
• Assign room attendants and housemen based on occupancy.
• Conduct pre-shift meetings and communicate daily priorities.
• Coach, train, and mentor housekeeping staff.
• Promote teamwork, accountability, and high performance.

Quality Assurance

• Inspect all cleaned residences prior to guest arrival.
• Ensure Forbes-level cleanliness and presentation standards.
• Verify:
• Dust-free surfaces
• Sanitized kitchens and bathrooms
• Functioning appliances
• Inventory standards
• Clean BBQs
• Seasonal fireplace presentation

Operations

• Monitor daily arrival and departure schedules.
• Coordinate with Front Desk, Maintenance, and Engineering teams.
• Ensure guest requests are completed promptly.
• Report maintenance issues through the work order system.
• Monitor linen and terry inventory.
• Maintain housekeeping supply levels.
• Ensure housekeeping carts remain fully stocked.
• Report damaged or missing inventory.

Training

Train new employees on:

• Cleaning procedures
• Safety practices
• Chemical handling
• Guest privacy
• Luxury presentation standards
• Provide ongoing coaching and quality training.

Safety

• Follow OSHA safety standards.
• Handle cleaning chemicals properly.
• Promote safe lifting practices.

About You

• 3+ years of housekeeping experience
• 1+ year of supervisory experience preferred
• Luxury hotel or resort experience preferred
• Strong communication and leadership skills
• Detail-oriented with excellent organizational skills
• Ability to work weekends and holidays
• Valid driver's license preferred

Physical Requirements

• Lift up to 50 pounds
• Bend, kneel, and reach frequently
• Walk several miles throughout the day
• Stand for extended periods
• Work indoors and outdoors in all weather conditions
• Health Insurance – Choose from three plans!
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Sabbatical Program
• Employee Assistance Program

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation: East West Hospitality is committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.