Luxury Housekeeping Supervisor - On-Site Leader

East-West-Hospitality; Truckee (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance — choose from plans

Recreation reimbursement program

401(k) plan

Paid time off

Paid sick time

Sabbatical program

Employee assistance program

Job summary

East West Hospitality is seeking a Lead Housekeeper to lead the on-site housekeeping team and uphold Forbes-level cleanliness across guest residences, cottages, townhomes, and common areas. The role is full-time with an hourly wage of $23.00, reflecting a premium for luxury-standard service.

The lead will supervise staff, coordinate with Front Desk and maintenance, and ensure guest requests are fulfilled promptly, while maintaining inventory and safety standards.

Qualifications

• 3+ years of housekeeping experience.
• 1+ year of supervisory experience preferred.
• Luxury hotel or resort experience preferred.
• Strong communication and leadership skills.
• Detail-oriented with excellent organizational skills.
• Ability to work weekends and holidays.
• Valid driver's license preferred.

Responsibilities

• Lead daily housekeeping operations.
• Assign room attendants and housemen based on occupancy.
• Conduct pre-shift meetings and communicate daily priorities.
• Coach, train, and mentor housekeeping staff.
• Promote teamwork, accountability, and high performance.
• Monitor daily arrival and departure schedules.
• Coordinate with Front Desk, Maintenance, and Engineering teams.
• Ensure guest requests are completed promptly.
• Report maintenance issues through the work order system.
• Monitor linen and terry inventory.
• Maintain housekeeping supply levels.
• Ensure housekeeping carts remain fully stocked.
• Report damaged or missing inventory.

Skills

Leadership

Quality Assurance

Operations

Training

Safety

Job description

East West Hospitality is seeking a Lead Housekeeper to lead the on-site housekeeping team and uphold Forbes-level cleanliness across guest residences, cottages, townhomes, and common areas. The role is full-time with an hourly wage of $23.00, reflecting a premium for luxury-standard service.

The lead will supervise staff, coordinate with Front Desk and maintenance, and ensure guest requests are fulfilled promptly, while maintaining inventory and safety standards.