Lead Host & Reservations Leader

Tiny Boxwoods; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Tiny Boxwoods in Houston, TX is seeking a skilled Lead Host to manage reservations, walk-ins and seating flow with poise. You will lead and mentor the front-of-house team to ensure guests receive outstanding service from arrival to seating.

Proficiency with OpenTable and excellent communication are essential in this fast-paced environment. You will collaborate with managers to maintain smooth operations and a welcoming host area.

Qualifications

• Excellent communication and interpersonal abilities.
• Proven leadership and team-management experience.
• Proficient with OpenTable or similar reservation systems.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage floor flow of reservations and walk-in guests efficiently.
• Control and maintain the pace of the restaurant to optimize guest experience and table turnover.
• Be highly proficient in using OpenTable for managing reservations and seating.
• Lead, train, and mentor hosts to ensure consistent and excellent guest service.
• Maintain a clean, organized, and welcoming host area and front entrance.
• Communicate effectively with managers and participate regularly in manager meetings.
• Assign and manage table rotations to ensure smooth operations and guest satisfaction.
• Take ultimate responsibility for ensuring guests are well taken care of from arrival to seating.

Skills

Strong communication

Leadership

Multitasking

Organizational skills

Guest service mindset

Team mentoring

Tools

OpenTable

Job description

Tiny Boxwoods in Houston, TX is seeking a skilled Lead Host to manage reservations, walk-ins and seating flow with poise. You will lead and mentor the front-of-house team to ensure guests receive outstanding service from arrival to seating.

Proficiency with OpenTable and excellent communication are essential in this fast-paced environment. You will collaborate with managers to maintain smooth operations and a welcoming host area.